Footwear Express

When we shipped the customer's package, there was a pair of shoes in the box weighing poundsWhen the package arrived to the customer she claims it was emptyWe believe the items were stolen at some point during transitWe attempted to file an insurance claim with ***, but they would not allow us to because the customer had already filed a claim with themSince then she notified us that [redacted] is refunding her the full insurance amount ($50)The customer did not purchase any additional insurance on her package at the time of purchase

When we shipped the customer's package, there was a pair of shoes in the box weighing 3 pounds. When the package arrived to the customer she claims it was empty. We believe the items were stolen at some point during transit. We attempted to file an insurance claim with [redacted], but they would not allow...

us to because the customer had already filed a claim with them. Since then she notified us that [redacted] is refunding her the full insurance amount ($50). The customer did not purchase any additional insurance on her package at the time of purchase.

Complaint: [redacted]I am rejecting this response because: it does not ask for additional insurance to be added as well as the company should have asked me or put on the order it only covers half which it doesnt, thats misleading and not fair to your customers!!!!!!!!!!!Sincerely,[redacted]