Foothills Dental Spa

Complaint: [redacted]
I am rejecting this response because:  This...

company never responded to my calls or e mails until after we filed this complaint.  The only response we got was a request to cancel the transaction in order to charge us anither $50 fee.  Together with our attorney we have compiled my personal and business phone records as well as all e mail correspondence between myself and A1A Auto Express Shipping LLC.  All time and date stamped to disprove all claimes made by this business about trying to resolve this issue.  We are not the reason that they have an F rating with the Revdex.com.  All of the complaints against this company are similar to one another in the way they have taken other people's money and scammed them.  We are  urrently taking legal action and appreciate all the information provided to us by the state of New Jersey and the New Jersey Revdex.com.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:A1A Express Auto Shipping claims that they spoke to me 20 times through 6 different representatives to explain why they were not returning my deposit. While I can safely say we didn't speak 20 times at all; I would like to point out that my dealings were only with Frank. No other representative ever spoke to me. So where they get 6 representatives from I do not know. Also they state that there was a truck available to pick my vehicle up on the 24th. But I had not confirmed with them about the pick up. If you have a recorded conversation about this you should attach it. Because I can tell you for a fact they don't. Because this conversation never happened. Had I requested that the vehicle be picked up; I would not have contested paying the deposit. Their stipulation is no charge is made to the card until the vehicle is actually picked up. My vehicle was never picked up and I had never confirmed an appointment for the truck to pick up. Hence, their premature charge of the deposit is not correct nor justified. I have attached a document containing a screenshot of the "cancellation document" that they asked me to fill up to release the $200 deposit charge on my card. This was apparently to obtain legal support for their illicit charge of the $200 deposit on my card. That's all. They tricked me into filling after having charged the card which they shouldn't have ever in the first place. Also attached are the "deposit swindling reviews by other customers that have come across A1A Express Auto Shipping." If I was the only one trying to get this issue addressed why would so many people be talking about the same matter on reviews online - infact they say things like "scam, deposit cheats." Have a look at the second attached file. I would urge A1A Express Auto Shipping torecognize that this is a central issue and address it. Please refund the deposit amount and we can put this behind us. Thanks.   
Regards,
[redacted]

This customer's temperament is very evident from simply reading her replies. Customer was taunting all of our reps as to how she is an executive for a fortune 500 company and demands respect. She was very disrespectful with each and every rep. Same consensus among all the reps including [redacted] (Supervisor) who sincerely called to explain to the customer that 2 other reps had already explained. At the very last minute customer wanted to change location for pick up vehicle to [redacted]. Customer further insisted that this was only about a difference of 10-15 minutes of drive time. [redacted] Googled this information to discover the difference was in fact about 35-40 miles apart taking a car hauler about 1 1/2 of hour of drive without traffic. When we explained this to the customer along with the price increase the customer was very irate, seemingly more about the fact that we were able to Google this information and determine that it wasn't 10-15 minutes away. We asked the customer that if there was a way that we can coordinate drop off on a day where she could meet and we offered to work it out with her because we think that may be a feasible option for the budget she was looking to be within.To which the customer replies "I don't give  a rats butt what you think, who you is talking to, y'all don't know me"so on and so forth. We tried everything we could to keep the customer happy however she had her interpretation of what was stated in our email. We thought since she was an executive for a Fortune 500 company she would be able to understand our simple emails of how the process works. We clearly specify in our emails that these are estimated quotes and they can fluctuate APPROXIMATELY $25-$50. We capitalize approximately because that is important here. Customer's price in this case unfortunately went up $75 and her interpretation was that the price couldn't go up more then $50 although it doesn't state that in the email. At this point customer was extremely belligerent and disrespectful and informed us she would like to cancel her order which we did. As per our terms and conditions customer forfeited the deposit and we released the hold to her card. We apologize we weren't able to rectify this to the customer's liking but unfortunately nothing is due back to the customer and we will not be issuing any refunds whatsoever. We further determined by researching the board that the customer's route of shipping increased in price in the same week causing customers to pay more.