[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I'm still not pleased with the way Safetouch has handled this disputeI'm only accepting this because I want to get out from under this contract with Safetouch as soon as possible.I will agree to pay half of the current bill if Safetouch is able to fix the GSM communicator. I would also like for Safetouch to agree in writing to refund the payment and cancel the contract if they are unable to get the GSM communicator working
Regards,
*** ***
Sir, my apologies that you did not like my response...You do own the equipmentThe system is not connected with Safetouch Security so it is not going to "work"The siren may sound but Police, Fire or Rescue will not be notifiedIf the siren doesn't sound for every opening that would mean there are not contacts for every opening.Being that the system/address doesn't show on our system I am unable to provide pricing but the range is from $21.95-49.95. *** ***
Mr***,Your billing began March The initial year term of the agreement is not until March If you wish to cancel, the past due balance is $I will accept the past due amount, otherwise; all terms will remain as written on the Security Agreement
Safetouch Security has reviewed your account file and based on your history will close your account in good standingThank you for the time you have been with us and if we can help you again please let us know.Sincerely,*** ***
Mr***,I have researched the address location and do not see previous client informationI have forwarded your information to the Orlando branch for further informationPlease understand Safetouch Security takes security very seriously and does not disclose information freelyThe
pricing and information you are free to get basic information off our website but if you wish for more specific information a Representative is requiredSafetouch Security is only going to sell you services you request. Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease submit a final invoice and remove collections as you stated
Regards,
*** *** ***
Mr***The signed documents are the only reference Safetouch Security can go by and it is the Customer's responsibility to make sure they read and understand what is being signedAll Customers have a day right of refusalYou did not dispute what you signedSafetouch Security can only assume what you signed is correct and you received everything the Representative advised you of
Please forward that information to meUnderstand I can only make decisions based on the information provided to meMy email address is ***Thank you!*** ***
Thank you for providing this information The cancellation department had not received your fileI have forwarded all the information and you will promptly be refunded.We apologize for the inconvience!*** ***
Mr. ***,Upon reading your complaint as well as the notations, I am embarrassed for your impression of the experience! This is NOT how Safetouch Security conducts business as you well know or you would have not chosen Safetouch Security or decided to continueI can assure you this is
an isolated incident.I will be contacting the Branch Manager on your behalf to have this resolveI / We greatly appreciate your business and apologise the Representative did not meet your expectations.Based on this experience I would not ice the cake with making you pay furtherI will close your account in good standing and only hope you look to us in the future.Most Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed your complaint as well as the notationsThe service call in question was not completed due to weatherWhen you called to verify if the tech was coming it was explained Police had blocked all access routes due to extreme floodingThis situation was obviously beyond
our control. The above situation should be an understandable situation and not a reason to even discuss cancellationSafetouch Security will reschedule the appointment so the system is working as it is intended. Safetouch Security will honor your agreement as a month agreement then month to month thereafterA representative will contact you to reschedule.Sincerely,*** ***
Currently the balance on the account is $The last payment made on account was March 17, which was returned as Do Not HonorMs*** explained June 20, that the credit card on file had been lostSafetouch Security mailed invoices to notify payment was required. When
the account invoiced twice with no response the account went to collections, then prompting Ms*** to contact Safetouch Security. Safetouch Security is charged a bank fee when payment is returned and that fee is passed onto the CustomerThere is also a fee paid to the Collection Company when we are unable to reach a Customer for resolutionSafetouch Security was not at fault for the fees and will not absorb the cost.Ms*** *s not eligible for cancellation at this time.Sincerely,*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Please get your facts straight and update yourself on the issue completely before responding When I spoke to your representative over the phone and they would not help me because the account was in my ex-wife's name I told them to cancel the account if they could not fix the issue and they NEVER informed me of the requirement to send a cancellation letter They told me they were canceling the account I was lied too Additionally I never signed any agreement The fact that your company uses these tactics (year auto renewal, letter requirement to cancel) to try to lengthen contracts to your benefit is something I am telling everyone when I share the story of how horrible your customer service is Again, hope it is worth it You have lost a loyal customer, a year business customer, and likely far more via word of mouth Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed your account and the agreementbased on how it is written I have adjusted your term to reflect as a "Year Agreement"Please submit written notice, at your convenience, to remain on file that you do not wish the account to auto renew and you would like to go month
to month thereafter.Sincerely,*** ***
Mr***,Safetouch Security greatly values you as a Customer for years! Thank you! We do have a replacement pad and will be happy to replace it at no chargeI will have a Representative call you to schedule an appointment.Please understand though that the replacement will not be newThe
system you have is quite old and no longer available, hence the attempt for the upgrade; We do offer an amazing upgrade rate of replacement for that system if you are interested.Thank you again!*** ***
Safetouch Security closed the account indicated May 22, When closed the account no longer generates invoices and payments have not applied since the closed date. I do not see where there has been any communicating since May 19, when the account was resolved? If there is another
account we can help you with that was not noted please let us know.Sincerely,K*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I'm still not pleased with the way Safetouch has handled this disputeI'm only accepting this because I want to get out from under this contract with Safetouch as soon as possible.I will agree to pay half of the current bill if Safetouch is able to fix the GSM communicator. I would also like for Safetouch to agree in writing to refund the payment and cancel the contract if they are unable to get the GSM communicator working
Regards,
*** ***
Sir, my apologies that you did not like my response...You do own the equipmentThe system is not connected with Safetouch Security so it is not going to "work"The siren may sound but Police, Fire or Rescue will not be notifiedIf the siren doesn't sound for every opening that would mean there are not contacts for every opening.Being that the system/address doesn't show on our system I am unable to provide pricing but the range is from $21.95-49.95. *** ***
Mr***,Your billing began March The initial year term of the agreement is not until March If you wish to cancel, the past due balance is $I will accept the past due amount, otherwise; all terms will remain as written on the Security Agreement
Safetouch Security has reviewed your account file and based on your history will close your account in good standingThank you for the time you have been with us and if we can help you again please let us know.Sincerely,*** ***
Mr***,I have researched the address location and do not see previous client informationI have forwarded your information to the Orlando branch for further informationPlease understand Safetouch Security takes security very seriously and does not disclose information freelyThe
pricing and information you are free to get basic information off our website but if you wish for more specific information a Representative is requiredSafetouch Security is only going to sell you services you request. Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease submit a final invoice and remove collections as you stated
Regards,
*** *** ***
Mr***The signed documents are the only reference Safetouch Security can go by and it is the Customer's responsibility to make sure they read and understand what is being signedAll Customers have a day right of refusalYou did not dispute what you signedSafetouch Security can only assume what you signed is correct and you received everything the Representative advised you of
Please forward that information to meUnderstand I can only make decisions based on the information provided to meMy email address is ***Thank you!*** ***
Thank you for providing this information The cancellation department had not received your fileI have forwarded all the information and you will promptly be refunded.We apologize for the inconvience!*** ***
Mr. ***,Upon reading your complaint as well as the notations, I am embarrassed for your impression of the experience! This is NOT how Safetouch Security conducts business as you well know or you would have not chosen Safetouch Security or decided to continueI can assure you this is
an isolated incident.I will be contacting the Branch Manager on your behalf to have this resolveI / We greatly appreciate your business and apologise the Representative did not meet your expectations.Based on this experience I would not ice the cake with making you pay furtherI will close your account in good standing and only hope you look to us in the future.Most Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed your complaint as well as the notationsThe service call in question was not completed due to weatherWhen you called to verify if the tech was coming it was explained Police had blocked all access routes due to extreme floodingThis situation was obviously beyond
our control. The above situation should be an understandable situation and not a reason to even discuss cancellationSafetouch Security will reschedule the appointment so the system is working as it is intended. Safetouch Security will honor your agreement as a month agreement then month to month thereafterA representative will contact you to reschedule.Sincerely,*** ***
Currently the balance on the account is $The last payment made on account was March 17, which was returned as Do Not HonorMs*** explained June 20, that the credit card on file had been lostSafetouch Security mailed invoices to notify payment was required. When
the account invoiced twice with no response the account went to collections, then prompting Ms*** to contact Safetouch Security. Safetouch Security is charged a bank fee when payment is returned and that fee is passed onto the CustomerThere is also a fee paid to the Collection Company when we are unable to reach a Customer for resolutionSafetouch Security was not at fault for the fees and will not absorb the cost.Ms*** *s not eligible for cancellation at this time.Sincerely,*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Please get your facts straight and update yourself on the issue completely before responding When I spoke to your representative over the phone and they would not help me because the account was in my ex-wife's name I told them to cancel the account if they could not fix the issue and they NEVER informed me of the requirement to send a cancellation letter They told me they were canceling the account I was lied too Additionally I never signed any agreement The fact that your company uses these tactics (year auto renewal, letter requirement to cancel) to try to lengthen contracts to your benefit is something I am telling everyone when I share the story of how horrible your customer service is Again, hope it is worth it You have lost a loyal customer, a year business customer, and likely far more via word of mouth Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed your account and the agreementbased on how it is written I have adjusted your term to reflect as a "Year Agreement"Please submit written notice, at your convenience, to remain on file that you do not wish the account to auto renew and you would like to go month
to month thereafter.Sincerely,*** ***
Yes, all is included in the cancellation
Mr***,Safetouch Security greatly values you as a Customer for years! Thank you! We do have a replacement pad and will be happy to replace it at no chargeI will have a Representative call you to schedule an appointment.Please understand though that the replacement will not be newThe
system you have is quite old and no longer available, hence the attempt for the upgrade; We do offer an amazing upgrade rate of replacement for that system if you are interested.Thank you again!*** ***
Safetouch Security closed the account indicated May 22, When closed the account no longer generates invoices and payments have not applied since the closed date. I do not see where there has been any communicating since May 19, when the account was resolved? If there is another
account we can help you with that was not noted please let us know.Sincerely,K*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***