Multiple service calls required for new(er) furnace / AC system (less than 2 years old) that was purchased & installed by Foley Mechanical. Technician unprofessional & unknowledgeable of system even though Foley advertises as "factory authorized" dealer. Discussed ongoing problems & dissatisfaction with owner yet same technician sent out. Total of 6 service calls required May 2016- July 2016 to resolve A/C refrigerant leak. On 8/20/16 system was again not functioning. Two calls placed to Foley’s answering service between 6:00- 8:00 PM requesting call back (they advertise 24/7 emergency service) with no benefit of return call. Person at answering service assured me she was forwarding the messages to the business owner. Followed up with manufacturer the next day who recommended another factory authorized dealer in my area that came out same day to repair system AGAIN (compressor / fuses). Although the system itself is still covered under warranty, I have no confidence in this contractor’s ability to install / service the unit involved. I would strongly discourage anyone from using this contractor due to their lack of professionalism and responsiveness.
Multiple service calls required for new(er) furnace / AC system (less than 2 years old) that was purchased & installed by Foley Mechanical. Technician unprofessional & unknowledgeable of system even though Foley advertises as "factory authorized" dealer. Discussed ongoing problems & dissatisfaction with owner yet same technician sent out. Total of 6 service calls required May 2016- July 2016 to resolve A/C refrigerant leak. On 8/20/16 system was again not functioning. Two calls placed to Foley’s answering service between 6:00- 8:00 PM requesting call back (they advertise 24/7 emergency service) with no benefit of return call. Person at answering service assured me she was forwarding the messages to the business owner. Followed up with manufacturer the next day who recommended another factory authorized dealer in my area that came out same day to repair system AGAIN (compressor / fuses). Although the system itself is still covered under warranty, I have no confidence in this contractor’s ability to install / service the unit involved. I would strongly discourage anyone from using this contractor due to their lack of professionalism and responsiveness.