FOCUS Publication & Conferences Inc.

[redacted]egistered online for our conference in Orlando FL on 2/**/17. He paid a total of $600. Our website/brochure clearly states that if you cancel there will be a $50 cancellation fee.Below are copies of the correspondence between [redacted], Focus and the Rosen Shingle Creek:[redacted]...

[redacted]WE FEEL THAT FOCUS DID EVERYTHING WE COULD TO ACCOMMODATE [redacted] AND THAT HIS LAST EMAIL WAS RIDDLED WITH UNNECESSARY THREATS. FOCUS WAS NOT TRYING TO RIP HIM OFF ONLY TRYING TO ACCOMMODATE HIS REQUESTS. FOCUS IS MORE THAN HAPPY TO GIVE [redacted] A REFUND LESS THE $50 CANCELLATION FEE, WHICH IS OUR LONG STANDING POLICY, ESPECIALLY IN LIGHT OF THE FACT THAT HE IS ONLY CANCELLING BECAUSE HE COULD NOT GET ONE ROOM NIGHT THAT HE REQUESTED (2 DAYS BEFORE THE CONFERENCE EVEN BEGINS). FOCUS HAS NO CONTROL OVER HOTEL AVAILABILITY FOR DAYS OUTSIDE OF THEIR ROOM BLOCK. IRONICALLY, THE HOTEL DID GET [redacted] THE ROOM HE REQUESTED FOR 5/* AND HE DID NOT RESPOND TO THEIR EMAIL.