Focus International Hawaii Model & Talent Agency

From: [email protected]? Sent: Tuesday, April 04, 11:AMTo: [redacted] @hawaii.Revdex.com.orgSubject: Re: Revdex.com Complaint ID [redacted] FOCUS RESPONSEWe have been in business for over years here in Hawaii and have represented hundreds of models not only in the State of Hawaii but from around the worldSwan (Owner) believes strongly in training our models, which reassures our clients they are hiring professional and capable talent.While in training our models will be marketed on our business website for potential work.We had several clients interested in [redacted] and asked about her availability? If the jobs were based on a different Island - some clients will cover inter Island travel or if the job pays well our talent will absorb the cost for the opportunity and pay rate [redacted] unfortunately responded to only one casting she was emailed aboutShe was given the opportunity to respond to others with possible questions but chose not to.? If [redacted] didn't want to participate in future competitions @ Showcase winnings, she never voiced that to us.Our training is continuing on Maui Island as well as Kauai and Big Island[redacted] signed up for the Passport Workshop Payment Plan.{Stated on the first page}? Quote:? "(whether you attend or not and or if model terminates their Modeling contract.)Model agrees to pay by major Credit Card, Bank (debit card),or post/dated checks processed by Focus Agency by the 10th of each month.First workshop is considered full value.Model has the option of paying the workshop off early, a $administrative fee will be charged."? {Stated on the second page)Quote:"EFT Authorization / Please Read CarefullyI understand that I have signed a Contract/Agreement made withFocus International Hawaii Model & Talent AgencyMy failureto regularly attend and utilize the Focus Hawaii workshops does not relieve me of my obligation, regardless of the circumstances, to pay the installment not in fullI understand that, except as herein provided, my workshop agreement is absolutely non-cancellable / non refundableShould I default, I agree to pay all costs of collection, including but not limited to Collection Agency Fees up to % of the unpaid balance, court cost, and reasonable attorney fees, all of which may be paid or incurred by the holder of this note.I elect to pay monthly payments via major Credit Card, Bank (Debit Card),Pre Signed Post Dated Checks."The Focus modeling application also states: "All monies received are non-refundableAll above fees include Hawaii State Tax of .04167%" [redacted] not only received a professional photoshoot, professional online website and training, she was also given job opportunities @ castings/auditions? Even though her training will be continued, as stated on our Payment Plan agreement "First workshop is considered full value".Resolution:? We will release [redacted] from her Model and Talent Agreement and terminate the Workshop Payment Plan Agreement and will not require the balance to be paid.? [redacted] 's online portfolio website will be taken off of our business website.Please see attached Model Release with owners signature along with modeling Application and Payment Plan Agreement.We regret [redacted] 's grievance with Focus AgencyThis will the first Revdex.com complaint received to dateWe pride ourselves on providing top professional talent to our local industryWe wish her the best of luck in her future endeavors.SincerelySwan KE [redacted] - OwnerReggie T [redacted] - Hawaii Directorsee attached

Complaint: [redacted] I am rejecting this response because:FOCUS INTERNATIONAL HAWAII MODEL & TALENT AGENCYAfter reading response from Focus’s administrator contact Reggie, I feel even more used for my money and lost timePlease note the following lies from this company.First, Swan only did one class with me present during June 2016.They had us sign up and pay the first day, the paid photographer then took my pictures.The following day we had a short class about how to walk and act in front of clients they would have coming to MauiThey had us take pictures of ourselves with cellphone to make general photo proofs about how we look without tattoos and for our height and symmetryThere was more talk about how they were going to find us work and how much money we could make when we get the jobs.Secondly, there is misinformation from them about how my father in law, ***, and brother in law, ***, had two free classes as wellThey were there the first day and paid for their own pictures with the FOCUS hired photographer, then following day came to hear more at the class, but were not being focused on for building a portfolio offered in the courseMy mom, [redacted] , doesn’t understand English and was there just the first day to see if they were a legit business or not.? Third misnomer is about how I signed up for a five year modeling agreement with FOCUS INTERNATIONAL.? There is no date on agreement, other than time signed and paid.? I have not wanted them to keep using my photos, but rather to have them stop promising instruction classes they have not made happen.After June class, there was an email from Indigo about classes, but the reason they got cancelled was not because of conflicting Kauai Showcase.? Rather, Indigo who was to be Maui Scout and contact for us, did not like the teacher and so she cancelled it.? I don’t understand why they need to mention how they had McCall J***, a Kauai Scout ready to come to Maui but didn’t because he died in hiking accident.? The fact of the matter is that no further classes were held here for us.? And, as of some five months ago, Indigo’s [redacted] , the Maui FOCUS Headquarters and contact, has had their shop closed.My father in law, [redacted] kept calling and texting Swan about not feeling good about paying last payment, because Swan had not upheld her part of the bargain.? But, each time was the same spin from Swan about how they were going to have something and they really wanted to help me with my modeling career and that I should come to the other islands to join them there.? This would mean spending more money I do not have without any assurances from them for work or classes moving forwardIn response from FOCUS INTERNATIONAL, there is then a listing of excuses on their part about how they are spending money on me at ‘NO EXTRA CHARGE”? Furthermore, getting me into competitions with my photos and saying how I have winnings in the form of scholarships valued at $100? How does this help me?? I am still not happy about any of their spin on getting me a refund for lost time and energies.It is my wish that they completely refund my money, remove my pictures from their website and cancel my contract with them, so as to allow me to find a more suitable company that won’t take my money with nothing in return, based on an agreement they claimed to uphold.FOCUS INTERNATIONAL is not a reputable company and although they have emailed me about job opportunities and photoshoots on other islands, to what benefit does it serve someone like me without the training from workshops that would help me in each field? Sincerely, [redacted]

From: [email protected] Sent: Tuesday, April 04, 11:AMTo: ***@hawaii.Revdex.com.orgSubject: Re: Revdex.com Complaint ID ***FOCUS RESPONSEWe have been in business for over years here in Hawaii and have represented hundreds of models not only in the State of Hawaii but from around the worldSwan (Owner) believes strongly in training our models, which reassures our clients they are hiring professional and capable talent.While in training our models will be marketed on our business website for potential work.We had several clients interested in *** and asked about her availability If the jobs were based on a different Island - some clients will cover inter Island travel or if the job pays well our talent will absorb the cost for the opportunity and pay rate*** unfortunately responded to only one casting she was emailed aboutShe was given the opportunity to respond to others with possible questions but chose not to. If *** didn't want to participate in future competitions @ Showcase winnings, she never voiced that to us.Our training is continuing on Maui Island as well as Kauai and Big Island.*** signed up for the Passport Workshop Payment Plan.{Stated on the first page} Quote: "(whether you attend or not and or if model terminates their Modeling contract.)Model agrees to pay by major Credit Card, Bank (debit card),or post/dated checks processed by Focus Agency by the 10th of each month.First workshop is considered full value.Model has the option of paying the workshop off early, a $administrative fee will be charged." {Stated on the second page)Quote:"EFT Authorization / Please Read CarefullyI understand that I have signed a Contract/Agreement made withFocus International Hawaii Model & Talent AgencyMy failureto regularly attend and utilize the Focus Hawaii workshops does not relieve me of my obligation, regardless of the circumstances, to pay the installment not in fullI understand that, except as herein provided, my workshop agreement is absolutely non-cancellable / non refundableShould I default, I agree to pay all costs of collection, including but not limited to Collection Agency Fees up to % of the unpaid balance, court cost, and reasonable attorney fees, all of which may be paid or incurred by the holder of this note.I elect to pay monthly payments via major Credit Card, Bank (Debit Card),Pre Signed Post Dated Checks."The Focus modeling application also states: "All monies received are non-refundableAll above fees include Hawaii State Tax of .04167%"*** not only received a professional photoshoot, professional online website and training, she was also given job opportunities @ castings/auditions Even though her training will be continued, as stated on our Payment Plan agreement "First workshop is considered full value".Resolution: We will release *** from her Model and Talent Agreement and terminate the Workshop Payment Plan Agreement and will not require the balance to be paid. ***'s online portfolio website will be taken off of our business website.Please see attached Model Release with owners signature along with modeling Application and Payment Plan Agreement.We regret ***'s grievance with Focus AgencyThis will the first Revdex.com complaint received to dateWe pride ourselves on providing top professional talent to our local industryWe wish her the best of luck in her future endeavors.SincerelySwan KE*** - OwnerReggie T*** - Hawaii Directorsee attached

Complaint: ***
I am rejecting this response because:FOCUS INTERNATIONAL HAWAII MODEL & TALENT AGENCYAfter reading response from Focus’s administrator contact Reggie, I feel even more used for my money and lost timePlease note the following lies from this company.First, Swan only did one class with me present during June 2016.They had us sign up and pay the first day, the paid photographer then took my pictures.The following day we had a short class about how to walk and act in front of clients they would have coming to MauiThey had us take pictures of ourselves with cellphone to make general photo proofs about how we look without tattoos and for our height and symmetryThere was more talk about how they were going to find us work and how much money we could make when we get the jobs.Secondly, there is misinformation from them about how my father in law, ***, and brother in law, ***, had two free classes as wellThey were there the first day and paid for their own pictures with the FOCUS hired photographer, then following day came to hear more at the class, but were not being focused on for building a portfolio offered in the courseMy mom, ***, doesn’t understand English and was there just the first day to see if they were a legit business or not. Third misnomer is about how I signed up for a five year modeling agreement with FOCUS INTERNATIONAL. There is no date on agreement, other than time signed and paid. I have not wanted them to keep using my photos, but rather to have them stop promising instruction classes they have not made happen.After June class, there was an email from Indigo about classes, but the reason they got cancelled was not because of conflicting Kauai Showcase. Rather, Indigo who was to be Maui Scout and contact for us, did not like the teacher and so she cancelled it. I don’t understand why they need to mention how they had McCall J***, a Kauai Scout ready to come to Maui but didn’t because he died in hiking accident. The fact of the matter is that no further classes were held here for us. And, as of some five months ago, Indigo’s *** ***, the Maui FOCUS Headquarters and contact, has had their shop closed.My father in law, *** *** kept calling and texting Swan about not feeling good about paying last payment, because Swan had not upheld her part of the bargain. But, each time was the same spin from Swan about how they were going to have something and they really wanted to help me with my modeling career and that I should come to the other islands to join them there. This would mean spending more money I do not have without any assurances from them for work or classes moving forwardIn response from FOCUS INTERNATIONAL, there is then a listing of excuses on their part about how they are spending money on me at ‘NO EXTRA CHARGE”? Furthermore, getting me into competitions with my photos and saying how I have winnings in the form of scholarships valued at $100? How does this help me? I am still not happy about any of their spin on getting me a refund for lost time and energies.It is my wish that they completely refund my money, remove my pictures from their website and cancel my contract with them, so as to allow me to find a more suitable company that won’t take my money with nothing in return, based on an agreement they claimed to uphold.FOCUS INTERNATIONAL is not a reputable company and although they have emailed me about job opportunities and photoshoots on other islands, to what benefit does it serve someone like me without the training from workshops that would help me in each field?
Sincerely,
*** ***

From: [email protected] Sent: Tuesday, April 04, 11:AMTo: ***@hawaii.Revdex.com.orgSubject: Re: Revdex.com Complaint ID ***FOCUS RESPONSEWe have been in business for over years here in Hawaii and have represented hundreds of models not only in the State of Hawaii but from around the worldSwan (Owner) believes strongly in training our models, which reassures our clients they are hiring professional and capable talent.While in training our models will be marketed on our business website for potential work.We had several clients interested in *** and asked about her availability If the jobs were based on a different Island - some clients will cover inter Island travel or if the job pays well our talent will absorb the cost for the opportunity and pay rate*** unfortunately responded to only one casting she was emailed aboutShe was given the opportunity to respond to others with possible questions but chose not to. If *** didn't want to participate in future competitions @ Showcase winnings, she never voiced that to us.Our training is continuing on Maui Island as well as Kauai and Big Island.*** signed up for the Passport Workshop Payment Plan.{Stated on the first page} Quote: "(whether you attend or not and or if model terminates their Modeling contract.)Model agrees to pay by major Credit Card, Bank (debit card),or post/dated checks processed by Focus Agency by the 10th of each month.First workshop is considered full value.Model has the option of paying the workshop off early, a $administrative fee will be charged." {Stated on the second page)Quote:"EFT Authorization / Please Read CarefullyI understand that I have signed a Contract/Agreement made withFocus International Hawaii Model & Talent AgencyMy failureto regularly attend and utilize the Focus Hawaii workshops does not relieve me of my obligation, regardless of the circumstances, to pay the installment not in fullI understand that, except as herein provided, my workshop agreement is absolutely non-cancellable / non refundableShould I default, I agree to pay all costs of collection, including but not limited to Collection Agency Fees up to % of the unpaid balance, court cost, and reasonable attorney fees, all of which may be paid or incurred by the holder of this note.I elect to pay monthly payments via major Credit Card, Bank (Debit Card),Pre Signed Post Dated Checks."The Focus modeling application also states: "All monies received are non-refundableAll above fees include Hawaii State Tax of .04167%"*** not only received a professional photoshoot, professional online website and training, she was also given job opportunities @ castings/auditions Even though her training will be continued, as stated on our Payment Plan agreement "First workshop is considered full value".Resolution: We will release *** from her Model and Talent Agreement and terminate the Workshop Payment Plan Agreement and will not require the balance to be paid. ***'s online portfolio website will be taken off of our business website.Please see attached Model Release with owners signature along with modeling Application and Payment Plan Agreement.We regret ***'s grievance with Focus AgencyThis will the first Revdex.com complaint received to dateWe pride ourselves on providing top professional talent to our local industryWe wish her the best of luck in her future endeavors.SincerelySwan KE*** - OwnerReggie T*** - Hawaii Directorsee attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:FOCUS INTERNATIONAL HAWAII MODEL & TALENT AGENCYAfter reading response from Focus’s administrator contact Reggie, I feel even more used for my money and lost time. Please note the following lies from this company.First, Swan only did one class with me present during June 2016.They had us sign up and pay the first day, the paid photographer then took my pictures.The following day we had a short class about how to walk and act in front of clients they would have coming to Maui. They had us take pictures of ourselves with cellphone to make general photo proofs about how we look without tattoos and for our height and symmetry. There was more talk about how they were going to find us work and how much money we could make when we get the jobs.Secondly, there is misinformation from them about how my father in law, [redacted], and brother in law, [redacted], had two free classes as well. They were there the first day and paid for their own pictures with the FOCUS hired photographer, then following day came to hear more at the class, but were not being focused on for building a portfolio offered in the course. My mom, [redacted], doesn’t understand English and was there just the first day to see if they were a legit business or not.  Third misnomer is about how I signed up for a five year modeling agreement with FOCUS INTERNATIONAL.  There is no date on agreement, other than time signed and paid.  I have not wanted them to keep using my photos, but rather to have them stop promising instruction classes they have not made happen.After June class, there was an email from Indigo about classes, but the reason they got cancelled was not because of conflicting Kauai Showcase.  Rather, Indigo who was to be Maui Scout and contact for us, did not like the teacher and so she cancelled it.  I don’t understand why they need to mention how they had McCall J[redacted], a Kauai Scout ready to come to Maui but didn’t because he died in hiking accident.  The fact of the matter is that no further classes were held here for us.  And, as of some five months ago, Indigo’s [redacted], the Maui FOCUS Headquarters and contact, has had their shop closed.My father in law, [redacted] kept calling and texting Swan about not feeling good about paying last payment, because Swan had not upheld her part of the bargain.  But, each time was the same spin from Swan about how they were going to have something and they really wanted to help me with my modeling career and that I should come to the other islands to join them there.  This would mean spending more money I do not have without any assurances from them for work or classes moving forward. In response from FOCUS INTERNATIONAL, there is then a listing of excuses on their part about how they are spending money on me at ‘NO EXTRA CHARGE”? Furthermore, getting me into competitions with my photos and saying how I have winnings in the form of scholarships valued at $100? How does this help me?  I am still not happy about any of their spin on getting me a refund for lost time and energies.It is my wish that they completely refund my money, remove my pictures from their website and cancel my contract with them, so as to allow me to find a more suitable company that won’t take my money with nothing in return, based on an agreement they claimed to uphold.FOCUS INTERNATIONAL is not a reputable company and although they have emailed me about job opportunities and photoshoots on other islands, to what benefit does it serve someone like me without the training from workshops that would help me in each field?
Sincerely,
[redacted]

From: [redacted]@gmail.com [mailto:[redacted]@gmail.com] On Behalf Of [redacted]
Sent: Friday, February 17, 2017 8:16 AMTo: [redacted] <[redacted]@hawaii.Revdex.com.org>Subject: Re: Revdex.com Complaint ID [redacted]Good Morning [redacted],I have the Focus Agency response back re: [redacted] complaint.I...

was trying to figure out how to down loan on the Revdex.com website yesterday-but was unfortunately not successful.Please see attached documents supporting the purchase that was made by [redacted] and our fulfillment's made.Response letter, Focus Expense Sheet, [redacted]'s Modeling Agreement, [redacted]'s Workshop Payment Plan Agreement and Application.Please let me know if I can provide anything else needed.Thank you[redacted]Focus Agency has had many models on Maui for many years who have had several great job bookings . Our goal for Maui was to work with Indigo B[redacted] (Maui Scout)who wanted to help us build our Maui Island (model-talent) base,as we have many clients working on this Island.Swan E[redacted](Owner) met with[redacted] and [redacted] (step father and mother) and Indigo in June 2016. The package that [redacted] signed up for is a series of training over time to help our new models achieve their certification @ (Passport Workshops).The Payment Plan Option [redacted] chose was "Option B", which is a three (3) month plan requiring a $750.00 deposit and payments of $300.00 for 3 months plus Hawaii Ge tax. Swan was able to teach two classes while on Maui,which [redacted] attended along with [redacted] and her brother [redacted] at (No Extra Charge).1. Passport Workshop Agreement: Option BJune 23, 2016-$781.25 ($750.00+ tax) Paid deposit CC ending ([redacted])2. 1st payment @ Option B:August 10, 2016-$312.50 ($300 + tax) Paid CC ending([redacted])3. 2nd payment @ Option B:Sept. 3, 2016-$312.50 ($300 +tax) Paid CC ending([redacted])4. Balance Owed $312.50 (final payment due in October).Indigo (Focus Scout) sent an email to all new Maui models back in the beginning of September re: a September workshop. That workshop was unfortunately canceled@ Indigo, explaining it was due to our Kauai Scholarship Showcase event being held September 24, 2016.With the events that were happening on Kauai Island in (September) as a gesture,Swan offered to enter [redacted]in our Photo Portfolio category of the Kauai Scholarship Showcase competition event. This was a competition she would not have to be present for. "Five" photo-categories: Fashion/Commercial/Editorial/Head
shot and Fantasy. I personally took her book around to all of our judges. Entry Fee's were $50.00 for each category (Value of $250.00) No ExtraCharge to [redacted].Her photo's won 2 scholarships-("two mini websites" @ two-2nd Place - Value $100.00). I emailed "winners list" to [redacted]Oct. 7, 2017.Swan and I spoke with[redacted] on a conference call in October and explained we were working on a location to teach another workshop and that we would not charge the final payment until a Focus representative was able to teach another workshop or when Swan personally could make it back over to Maui.We also talked about her "winnings" @ Scholarship Showcase event -Kauai. Swan suggested putting her winnings($100.00 Value)towards the entry fee,for The Top Models of Hawaii Pageant being held next year on Big Island.Swan felt that [redacted] would do very well at this Pageant event.October workshop: Kauai Scout/ McCall J[redacted],was working part time on Maui and was excited to meet our new Maui talent/models. Unfortunately there were location issues and he was not able to teach that workshop. We later tried to reschedule for November but he was killed in a horrible accident while hiking on Maui Nov. 8, 2016.When [redacted] first signed up in June, as part of her package she received a 3 look photo shoot by our Los Angeles photographer Peter B[redacted], which she received all high resolution images. She also received a 1 year professional website, whlch she received. URL link:                                     �...⇄ · http://www.focushawaii.com/model-talent/[redacted]m. htm. The photo's on her website are from the actual photo shoot she received by Peter B[redacted].Her stepdad, [redacted] along with her brother [redacted] also signed up with Focus Agency and purchased separate photo shoots with same photographer Peter B[redacted].[redacted]has been submitted for numerous job auditions @ Focus Agency.Expedia campaign for commercial's being filmed on Maui,Kauai and Big Island- August 2016. She and her step dad [redacted] both submitted video's@ Expedia audition.Hollister campaign-October 2016, Japanese TV commercial casting held Dec. 15,2016. [redacted] was emailed December 15, 2016 re:Fashion photographer visiting Maui Island, wanting to shoot some of our models to help build their portfolio's. [redacted] never responded to my email.Another audition for Big lsland skincare line "Pure Mana" she was emailed January 15th and 16th, 2016 and again never responded to my email's.Most recent casting for Herschel Agency-auditioning for spring 2018 campaign-February shoot.We are very committed to our Maui model and talent base.The Passport workshop package [redacted] purchased in June 2016 has been fulfilled for the most part. We have diligently tried to set up follow up workshops the end of last year but unfortunately experienced location and staff issues. [redacted] was notified regarding all of our attempts to reschedule those workshops. We have every intention in setting up more model training workshops on Maui Island and will honor that obligation.If she has now changed her mind that is her prerogative, but we will not be giving any refunds. [redacted] signed a 5 year modeling agreement. If she wants out of that agreement we will give her a release and remove her images from our website.Payment Plan Agreement  (attached)[redacted]'s Application and Modeling Agreement(attached)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]