Focus Forward

November 23, 2015We are in receipt of the complaint filed by [redacted] on November 16, regarding our Beauty study, # [redacted] .spoke with [redacted] and informed her that I listened to several phone conversations between our recruiter, Sitara and [redacted] on November 16thI have spoken with Sitara regarding proper phone etiquette and offered my apologies to [redacted] She in turn apologized to me for the use of inappropriate language on her end as well.I believe my call to her and offering our apologies has satisfied [redacted] We were on good terms at the end of our conversationShe even praised another member of my staff, Lindsey, whom she found to be very helpful.Should you require any additional information, please contact me at ###-###-####, X [redacted] or by email [redacted] Gofocusfwd.com.Sincerely,Mark M.Recruiter Director

December 30, 2015We are in receipt of the complaint filed by *** Dawn on December 21, regarding our study, #***.We acknowledge that *** *** participated in our study ***EventsWe mailed her a check in the amount of $on December 3, The check number is ***
Unfortunately, the post office returned the check as undeliverableWe verified that the address is correct and placed the check back in the email on approxFriday, December 18, 2015.l attempted to contact *** by phone on Tuesday, December 29th and received a message the phone was currently not in serviceI sent *** an email reiterating what have stated aboveI have not heard back from herIf *** has not received her check by January 3, 2016, she can then request a new checkIt is our policy not to reissue a check until at least days have elapsed.Should you require any additional information, please contact me at ###-###-####, x*** or by email *** ***.com.Sincerely,Mark M Recruiter Director

November 23, 2015We are in receipt of the complaint filed by *** *** on November 16, regarding our Beauty study, #***.spoke with *** *** and informed her that I listened to several phone conversations between our recruiter, Sitara and *** *** on November 16thI have spoken
with Sitara regarding proper phone etiquette and offered my apologies to *** ***She in turn apologized to me for the use of inappropriate language on her end as well.I believe my call to her and offering our apologies has satisfied *** ***We were on good terms at the end of our conversationShe even praised another member of my staff, Lindsey, whom she found to be very helpful.Should you require any additional information, please contact me at ###-###-####, X*** or by email *** Gofocusfwd.com.Sincerely,Mark M.Recruiter Director

November 23, 2015We are in receipt of the complaint filed by [redacted] on November 16, 2015 regarding our Beauty study, #[redacted].spoke with [redacted] and informed her that I listened to several phone conversations between our recruiter, Sitara and [redacted] on November 16th. I have spoken...

with Sitara regarding proper phone etiquette and offered my apologies to [redacted]. She in turn apologized to me for the use of inappropriate language on her end as well.I believe my call to her and offering our apologies has satisfied [redacted]. We were on good terms at the end of our conversation. She even praised another member of my staff, Lindsey, whom she found to be very helpful.Should you require any additional information, please contact me at ###-###-####, X[redacted] or by email [redacted] Gofocusfwd.com.Sincerely,Mark M.Recruiter Director

December 30, 2015We are in receipt of the complaint filed by [redacted] Dawn on December 21, 2015 regarding our study, #[redacted].We acknowledge that [redacted] participated in our study [redacted]. Events. We mailed her a check in the amount of $200 on December 3, 2015. The check number is [redacted]....

Unfortunately, the post office returned the check as undeliverable. We verified that the address is correct and placed the check back in the email on approx. Friday, December 18, 2015.l attempted to contact [redacted] by phone on Tuesday, December 29th and received a message the phone was currently not in service. I sent [redacted] an email reiterating what have stated above. I have not heard back from her. If [redacted] has not received her check by January 3, 2016, she can then request a new check. It is our policy not to reissue a check until at least 30 days have elapsed.Should you require any additional information, please contact me at ###-###-####, x[redacted] or by email [redacted].com.Sincerely,Mark M.  Recruiter Director