At Focus you are penalized for something that is out of your controlThey charge you a $card replacement fee if your card information gets compromisedMost other banks and credit unions do not charge a fee if you are a victim of fraudYou also have to work with a 3rd party company to dispute the fraudulent chargesAfter speaking to them over the phone and detailing the charges they will either email or mail you a form to fill out with the same information you just told them about that they requestedOnce complete you have to either fax or mail it back to them Then once they receive the form they will then start processing the requestWorst customer service ever…
At Focus you are penalized for something that is out of your control. They charge you a $15 card replacement fee if your card information gets compromised. Most other banks and credit unions do not charge a fee if you are a victim of fraud.
You also have to work with a 3rd party company to dispute the fraudulent charges. After speaking to them over the phone and detailing the charges they will either email or mail you a form to fill out with the same information you just told them about that they requested. Once complete you have to either fax or mail it back to them. Then once they receive the form they will then start processing the request. Worst customer service ever…
At Focus you are penalized for something that is out of your controlThey charge you a $card replacement fee if your card information gets compromisedMost other banks and credit unions do not charge a fee if you are a victim of fraudYou also have to work with a 3rd party company to dispute the fraudulent chargesAfter speaking to them over the phone and detailing the charges they will either email or mail you a form to fill out with the same information you just told them about that they requestedOnce complete you have to either fax or mail it back to them Then once they receive the form they will then start processing the requestWorst customer service ever…
At Focus you are penalized for something that is out of your control. They charge you a $15 card replacement fee if your card information gets compromised. Most other banks and credit unions do not charge a fee if you are a victim of fraud.
You also have to work with a 3rd party company to dispute the fraudulent charges. After speaking to them over the phone and detailing the charges they will either email or mail you a form to fill out with the same information you just told them about that they requested. Once complete you have to either fax or mail it back to them. Then once they receive the form they will then start processing the request. Worst customer service ever…