On April 08, we replaced the transmission on [redacted] Noyes Acura TL.On June 22, [redacted] called and indicated the vehicle would not moveWe towed the car from [redacted] to our shop the same day at no charge, and found that the left axle was brokenThis is the reason the Acura would not move.The axle failure is unrelated to the transmission replacement we did back in AprilWe replaced the left side axle at no charge to [redacted] as a courtesy.It is impossible to foresee this kind of failure months prior.Should [redacted] decide to trade her [redacted] in, the warranty is nontransferable.We went above and beyond reasonable expectations for customer serviceIt is very disappointing to find that because we did not charge for this service is why [redacted] finds it fishy and is dissatisfied.In plus years we have never had a complaintNow we get a complaint for not charging for a service that the customer should have been charged for.We are mailing a receipt for the axle to [redacted] although it is against company policy
On April 08, we replaced the transmission on [redacted] Noyes Acura TL.On June 22, [redacted] called and indicated the vehicle would not moveWe towed the car from [redacted] to our shop the same day at no charge, and found that the left axle was brokenThis is the reason the Acura would not move.The axle failure is unrelated to the transmission replacement we did back in AprilWe replaced the left side axle at no charge to [redacted] as a courtesy.It is impossible to foresee this kind of failure months prior.Should [redacted] decide to trade her [redacted] in, the warranty is nontransferable.We went above and beyond reasonable expectations for customer serviceIt is very disappointing to find that because we did not charge for this service is why [redacted] finds it fishy and is dissatisfied.In plus years we have never had a complaintNow we get a complaint for not charging for a service that the customer should have been charged for.We are mailing a receipt for the axle to [redacted] although it is against company policy