FM Flooring

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you for your response In light of the fact that both of my [redacted] straighteners broke after just a months, I am not willing to invest additional money in this product (your offer of $for the replacement, plus shipping costs for me) I disagree with your statement that offering a year warranty on replacement products would make products have lifetime warranties If you create products durable enough to last beyond the 2-year mark, then the warranties will end after months, as you have intended them to Your year warranty is on NEW products; while my second [redacted] straightener may have been a replacement, it was, nonetheless, a brand new product; therefore, I cannot understand why it would not be covered under warranty.As I mentioned in my previous letter, I thought that my [redacted] straighteners were great products while they were workingUnfortunately, neither straightener lasted very long; I am hopeful that this is simply a case of bad luck, and not indicative of how your other [redacted] products functionTherefore, I am still requesting that you honor your warranty replacement offer on my straightener.These days, the influence of social media is immense I will not hesitate to either commend ***'s excellent customer service, or to publicly condemn the durability of [redacted] products on [redacted] and [redacted] .Thank you[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I read the above statement

[redacted] purchased her item 914. Again, I have the same response to the customer. Our 2 year warranty begins the day the item is originally purchased and ends 2 years later. The warranty replacement we sent to her does not entitle her to another 2 year warranty. As I told the customer when I spoke to her on April ***, I am happy to give her one last warranty replacement and the charge for this would be $39.95.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As stated in my previous response, your website and the product's box state that new [redacted] products are covered under a year warrantyBeing as my straightener is a new item (not refurbished), it should be covered for two years, regardless of if it is a replacement or not Where does it state that replacement items are not covered under your two year warranty? I am still hopeful that you will stand by your commitment to provide good customer service and durable, quality products (which last more than just a few months), by providing me a replacement straightener at no cost to me.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]