Flypolar Clothing & Apparel LLC

Our customer was contacted via email from our Support Team to assist with her order We confirmed that there was a slight delay in the shippingShe ordered on March 8, 2016 and the item was shipped on March 16, (business days in processing)Our processing time is 2-
business dayCustomer received discount code for delayWe offered additional assistance and are currently waiting for a response

The order was placed 12/12/17, today's date is 1/4/18, it has been daysAn email was sent three days ago stating I will receive a tracking number within 24-hours it has been hours and that was the last response from Fly polarTheir email back to Revdex.com stated a free $gift card and priority mail was issued to me the customer, I have not been informed of this only from the complaint

Hello,The customer's order has shipped and delivered.https://tools.usps.com/go/TrackConfirmAction.action?tLabels=***We have issued a $gift card due to the delayThe email has been sent to the customer.Thank you,Support Team

Flypolar Clothing issued a full refund on January 23, 2017 due to the request to cancel prior to shippingWe confirmed that the items were returnedWe contacted the customer regarding this resolution on 02/03/

FlyPolar contacted customer and apologize for the delayA partial order was shipped and customer was notified regarding the back-order itemA gift card was issued for the delay and inconvenience in hopes that we will have the opportunity to have her back as a customer in the future

Customer contacted regarding free itemsPromotion was explained in detailedComplimentary items will ship

Flypolar Clothing contacted customer to resolve this matterDue to the amount of the order additional verification was required which caused her shipment to be delayedWe confirmed that the order was delivered and no further action requiredThe tracking details for this order is listed below
***USPS Priority Mail

Customer was contacted regarding the delay and customer was refunded per the request from her financial institutionWe hope to have the opportunity to have her back as a customer in the future. Due to the delay a gift card was issuedThis is our peak season so some orders are experiencing a
delay in productionWe are working to decrease our production time as well as our follow up with customer contact

Flypolar Clothing contacted customer with tracking detailsThe normally production time is 2-business days, however during our peak seasons this time can extend to 5-business days on some ordersThere was a delayed in processing the orderAn email was sent to apologize for the delay

Hello,The customers order has shipped and delivered.Here is the tracking details: ***
Thank you,Support Team

I have received shipping details and have just my shipmentHated that it had to go to this extent but I thank you
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Flypolar Clothing contacted customer to advise order is delayed but will ship this weekOur production time during the holidays is stated on the website (7-business days)Due to the delay, shipping was upgraded to Priority Mail

We contacted the customer with tracking detailsThe order shows deliveredDue to the delay a gift card was issuedThis is our peak season so some orders are experiencing a delay in productionWe are working to decrease our production time as well as our follow up with customer contact

Flypolar Clothing contacted Ms*** on December 28th to resolve any issuesWe show that the order was delivered to the customer on December 16thWe are waiting to hear back from Ms*** so that we may apologize for the delay and any inconvenience causedWe will also send a free item or
offer a discount code for the inconvenience

FlyPolar Clothing contacted customer regarding delayDue to the delay a store credit was issued and order shipped

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***I got an email from the company today saying they are sending me my itemsThe items listed are yet again the wrong size, which means that I would have to ship them back again for an exchange and go through this whole process of being ignored for monthsThey issued a $gift card that for one you cant buy anything there for $for two I would never buy from them again and third that doesnt even cover what I paid to ship the items back for the first time let alone if they again sent the wrong size witch in the email says the wrong sizes then I'm out even more money for shipping againIf they send me the wrong items again I want nothing but a FULL refund including the money spent for shipping two times

Dont order st from them. They are terrible. I placed an order on november 21 and still have not recieved any shipment information and when I spoke to someone regarding my order I keep being told I should be recieving tracking info soon... Here it is almost a month later and nothing. Just recieved an email from the today again stating that I should be recieving shipment info and regected my request for a refund. Im giving one star because it wont allow me to give no stars but in all honesty I give a -10 stars... Fkin terrible

Still just waiting in the return label that was supposed to b emailed to me the day I talked to them sent them message waiting for reply

Customer was contacted regarding back-ordered item. The FLY. Comfort Hoodie Outfit: Maroon/Black (UNISEX FIT) - L / Maroon/Black  is a very popular color combination. The final item will ship this week.

I specifically requested there be elastic in the bottom of the pant legs,which is one of the whole reasons items were returned. I enclosed a letter stating EXACTLY what is needed and sent a copy of the letter to them via Facebook messenger as per their instructions. This matter has still not been rectified to my satisfaction but I give up as,I have a husband who is,battling cancer and i,do not have anymore time to invest in this matter! Despite the fact they sent me a $25 gift card I WILL NEVER do business with them again!! I will forward you s,copy of the letter sent to them once I can,access my FB messages