Hi, very disappointed with this airline. I purchase two tickets from Guyana to NY. My returned flight on 12-5-18 was cancelled by the airline, only to be told on the day of travel. We were stranded in NY for a couple of days not even been contacted by fly Jamaica once. When we called to find out when another flight was available told to book another flight and submit for a refund. We scrambled and book another flight and paid a lot more than we wanted. It’s been 3 months now and still have not been contacted by fly Jamaica for our refund. I tried calling several number for there office with no one picking up. Emailed several times with no respond. This is customer service at its worst. I am sure there are other with this same situation. At what point will somebody do something about this airline robbing hard working people of there money. Please help us get our money back from this airline. Thank you
Hi, very disappointed with this airline. I purchase two tickets from Guyana to NY. My returned flight on 12-5-18 was cancelled by the airline, only to be told on the day of travel. We were stranded in NY for a couple of days not even been contacted by fly Jamaica once. When we called to find out when another flight was available told to book another flight and submit for a refund. We scrambled and book another flight and paid a lot more than we wanted. It’s been 3 months now and still have not been contacted by fly Jamaica for our refund. I tried calling several number for there office with no one picking up. Emailed several times with no respond. This is customer service at its worst. I am sure there are other with this same situation. At what point will somebody do something about this airline robbing hard working people of there money. Please help us get our money back from this airline. Thank you