Flow Utility Management

Review: I received a My Flow Bill after returning from a trip in late April/early May. The bill was outrageous, but the activity I am disputing on behalf of all residents is that it was issued in April for gas charges in January (several months prior).The entire complex of "The [redacted]" in [redacted], PA, was billed several months after services were rendered in a most untimely fashion, during the harshest winter. That means that hundreds, if not thousands of residents were not given what's known as a "reasonable" amount of time to act upon the information and alter our behavior (that is, lower the thermostat, find alternate housing, vacate the habitat during the coldest times, etc.) Legally, bills must be issued in a reasonable timeframe. We are now being subjected to bills (though still yet to be received!) for the entire season, when we had no chance to act upon the information and make changes to our lifestyle during this long winter.Desired Settlement: I am seeking a reduction in charges for all subsequent months (February-present) when the residents of The [redacted] were not informed of their gas bills.

Business

Response:

June 3, 2014I have gone back and forth with [redacted] and have explained to her that we are the billing company that bills per the direction of our client, The [redacted] Apartments. We do not collect money nor do we have the authority to issue any credits to our clients tenants. Any credits would be given by the apartment community, I also explained to [redacted] that, as with any utility company, utilities are billed in arrears – after the fact. This particular property is further behind in the billing cycle and the property is aware and they have given us direction to extend each billing cycle by five (5) days until the property is being billed on a calendar month cycle. For example, in June, we would typically send bills for the usage period of 5/1-5/31. Since this property is behind, our billing cycle in June would be 3/27-5/3. The apartment community made that decision to slowly catch up to our desired billing cycle by adding 5 days rather than Sending the tenants a large bill for a longer billing cycle.Further, [redacted] has a lease with the property which defines what expenses are to be paid. Should [redacted] want to pursue any sort of adjustment, she must address that with property, I have been involved with discussions with the property relative to [redacted] account and I believe the property is looking to make some sort of good-will" adjustment for [redacted]. However, I would not have the details of such final decisions.Attached are the emails between myself and [redacted],Regards,