Flow Honda Statesville

Review: Hi. We were looking for a 2014 honda odyssey EXL. We found one online at Flow Honda of Statesville. Drove there with check in hand from our Credit Union to purchase the vehicle at the listed (no-haggle, no-hassel) price. The used car manager, [redacted] informed me that he would not sell us the vehicle because of the price being a typo error on there website; his personal mistake. Yet, I have a letter that was emailed to me by the company stating the online price. The manager did not offer an assistance to make this an honorable sale. This has been falsely advertised and I feel that I am entitled to purchase the vehicle at the online listed price. Thank you for your time in this matter.[redacted]Honda Odyssey 2014 EXLstock # [redacted] # [redacted]Desired Settlement: I desire to purchase this 2014 Honda Odyssey EXL at the online listed price or another 2014 Honda Odyssey EXL for the same price as the online listed price.

Business

Response:

We regret our mistake in the online price of the vehicle in

question and apologize to the customer for the inconvenience our mistake has

caused. Our manager took full

responsibility when meeting with the customer.

Mistakes can easily occur when dealing with a large inventory of

vehicles and in this case, the first two numbers were transposed, listing a

$32,484 vehicle for $23,484. Once made

aware of the error, it was corrected within 24 hours – pricing in our inventory

system updates overnight after changes are made.

But a mistake does not allow the customer to demand a price glaringly

below market value unless that is how we intended to price the vehicle. As can be seen in the picture provided by the

customer, the very next vehicle listed is a year older with more than three

times the mileage, but is priced at $29,599 – over $6,000 less than the mistaken

price for the newer vehicle with less mileage.

In our opinion, this shows the glaring error in the price for the

vehicle in question.

In addition, our site also carries a disclaimer for a situation

such as this and requests that customers “please verify any information in

question with Flow Honda Statesville.”

The email communication received by the customer was generated through

the inventory system and simply reconfirmed the error.

Again, we apologize for our error and the inconvenience we have

caused the customer. As a company we understand

that we rely on people to perform their duties to the best of their abilities,

and yet as people, they will make mistakes.

We would ask the customer to forgive our error and allow us an

opportunity to find a fairly-priced vehicle that might meet their needs. The customer may contact our General Manager, [redacted] at ###-###-####.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Thank you for your response but the only thing you did was explain my complaint to the fullest detail. I expected better customer service from a company who has been know in the past to honor such mistakes. Neither my husband or I demanded a sale from your company...your manger was rude and offered no assistance in showing us another vehicle or compensating us for your company's mistake. [redacted] was a poor example of an sales manager. I am disappointed in how this is being handled and will not be purchasing a vehicle from your company.

Regards,