Flow Companies of Charlottesville, LLC.

Mr. A[redacted] called from the business stated that the battery that was purchased had a 2 year warranty on it. He stated that he will do a **% refund on the battery since a new battery was purchased the refund amount is $[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: Our vehicle was vandalized and needed repairs. Our insurance company looked at the damage and requested we take it to Flow Mazda, as it is a Mazda Speed 6. The service department took the vehicle in and was instructed to complete a diagnostic and give us an estimate on repairs. When we picked up the car they indicated that they fixed everything that was damaged. When we got in the car they had not fixed the fuse box nor anything else. We asked for the print out of the diagnostic and they refused to give it to us. The speedometer no longer works, the clips for the carpeting were broken and spread about the car. The alarm system was not fixed and they also accused us of lying. This was a very unprofessional service department and we are still fighting to get the car repaired.Desired Settlement: We would like the parts that they were supposed to order and replace. We want to be able to take the vehicle to another garage for labor and have it paid for.

Business

Response:

[redacted] from the company stated he would like the opportunity to look at the vehicle. [redacted] would like the customer to call him at either [redacted] or at [redacted] in order to see what can be done.

Review: I bought my Audi from Flow in Charlottesville on 6/25/13. As part of the contract we signed, Flow agreed to provide a second key to the vehicle which it did not have at the time of sale. They additionally indicated on the Audi CPO check list that they had all three required keys. Additionally the was damage on one of the wheels which has required me to have the damage repaired ~$200 at Leith Audi in Raleigh. This was also misrepresented on the CPO contract chek list since no damage was indicated (choice damage Y/N). The key information is detailed on a "We Owe" form from Flow with the ID Stk. No. [redacted] (scan attached). I can provide the invoice from Leith Audi for the wheel damage as well. I reported the to Revdex.com previously and was never contacted. However I noticed a complaint date was logged and its marked resolved. Its not resolved - I realize Flow pay a membership fee to Revdex.com and therefore they are your customer - but I did not think Revdex.com would also misrepresent a situation.Thank you for your help ...Desired Settlement: Ship a key to me - its been 5 weeks. Pay for the wheel damage as well.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Dear Revdex.com

Review: I bought my [redacted] from Flow in Charlottesville on 6/25/13. As part of the contract we signed, Flow agreed to provide a second key to the vehicle which it did not have at the time of sale. This is detailed on a "We Owe" form from Flow with the ID Stk. No. [redacted]. I sent a note to my sales person three business days ago regarding this key. While after 2 business day I did receive a response from hjm, it was the same response I received the day I bought the car (I'll get it from the owner). Since we are 4 weeks post sale Flow Audi needs to immediately fulfill the "We Owe" agreement on the key since it has been ample time for the key to be retrieved if possible from the former [redacted].Desired Settlement: Just fulfill the sales agreement by providing me with a programmed key at not cost to me - just send me a key ... its not that hard Flow.

Business

Response:

We have contacted the customer and arranged to have a second key made and delivered to him. The programming will take place at a local dealership near the customer and we will handle the expense associated with it.

Thanks