Florida Tree & Ground Maintenance

I want to start my reply with the fact that our business was founded on the principles of communication, customer satisfaction, dependability and reliability. Because of that, we are the dominate and premier tree service in our area. In fact, we just won readers choice award for the year of 2017 for Charlotte county. Although the afore mentioned are traits on which our business was built on, circumstances do arise that lend themselves to breakdowns in communication or miscommunication. The circumstance in this case was the immediate aftermath of hurricane Irma. At the time we bid your removal, we were inundated with calls for other emergency jobs. I want to highlight that it was directly after the hurricane because it was one of the busiest times our business has seen in recent year. For weeks after the storm we were working 80+ hours a week to keep up with the need for dangerous removals in our community. The second thing I want to mention is that the removal we performed at your house was a massive removal done for 60% of normal cost. This discount was given solely based on our understanding that you were uninsured and had little means to pay for the job. Our compassion for you, based on these circumstances, led us to reduce the price of your tree removal.
Now that these facts are highlighted, I want to detail our work there. Yes, we did uninstall the access gate. This was necessary to perform the job, given the gigantic size of the tree and the need for heavy equipment in your backyard. We attempted to reinstall the gate once the job was finished but could not without our heavy equipment on the job. About one month after the removal, when we were just catching up from the heavy demand after the storm, we made it back to the job to reinstall the gate with our heavy equipment. Upon arriving, we noticed a crew, that you had hired, reinstalling the gate. We apologize for the break down in communication that occurred after the storm, but we also want you to know we did make multiple attempts to follow through on our promise. Lastly, the fence damage was not a result of the tree removal. It was a result of storm damage. When the tree fell, it split in half; half of the tree fell on your roof and the other half fell on your fence. Although the removal was precarious, we spared your fence as much as possible and the damage incurred was not from our crew but rather from the storm.
Given the situation, I can understand your feelings, but we want to clarify the circumstance and believe now that there is more context to the story, your negative review is not an accurate representation of what actually happened. We look forward to serving the residents of Charlotte county based on the principles our business was founded on.
Best Regards