This is in response to complaint ID***We do not agree with USA InsulationWe are sending you photos of our home with white holesOur home looks like a cartoon homeWe have contacted a lawyer and we sue for damages and court costChannel has a program about mistreatment from Big Business to every day people, we will tell them our story with photos!
When Mr. [redacted] contacted the main office, we explained that the work he mentioned in the basement was not listed on the contract and that he needed to get in touch with his salesman, [redacted]. After reviewing the contract, [redacted] determined that he did not include the price of insulating the...
basement in the contract, and that is why it was not listed or completed. It was not on the contract and Mr. [redacted] did not pay for the work. While we do plug all holes left in the exterior of the home, we do not patch, sand or paint the exterior siding. It is not on the contract, nor is it something our salesmen are equipped to quote or sell.
We have attached a copy of the [redacted]'s contract. It does not specify any work to be completed in the basement. It does not specify any sanding, painting, etc... to the exterior of the home. Neither were included in the stated price of the contract. We recommend, as we do with all customers who have wood sided homes, that the [redacted]'s take a sample of their paint to a professional for color matching, and either touch up the plugs themselves, or hire a professional.
This is in response to complaint ID***We do not agree with USA InsulationWe are sending you photos of our home with white holesOur home looks like a cartoon homeWe have contacted a lawyer and we sue for damages and court costChannel has a program about mistreatment from Big Business to every day people, we will tell them our story with photos!
When Mr. [redacted] contacted the main office, we explained that the work he mentioned in the basement was not listed on the contract and that he needed to get in touch with his salesman, [redacted]. After reviewing the contract, [redacted] determined that he did not include the price of insulating the...
basement in the contract, and that is why it was not listed or completed. It was not on the contract and Mr. [redacted] did not pay for the work. While we do plug all holes left in the exterior of the home, we do not patch, sand or paint the exterior siding. It is not on the contract, nor is it something our salesmen are equipped to quote or sell.
We have attached a copy of the [redacted]'s contract. It does not specify any work to be completed in the basement. It does not specify any sanding, painting, etc... to the exterior of the home. Neither were included in the stated price of the contract. We recommend, as we do with all customers who have wood sided homes, that the [redacted]'s take a sample of their paint to a professional for color matching, and either touch up the plugs themselves, or hire a professional.