Florida Keys Ceritifed Appraisers, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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Dear Revdex.com of Western Virginia,Oglesby Management Group, Inc. apologizes for the delay in refunding the security deposit for Mr. and Mrs. [redacted].  One of our other properties experienced a fire on April 5, 2016.  We had 12 displaced residents.  Luckily, no one was injured.  The fire...

was on the news.  It took place at [redacted] in [redacted].  The experience was extremely taxing on our small staff.  We had to move a lot of people around in a very short period of time.  The security deposit was overlooked.I do have to argue that the security deposit held by the Landlord was only $300.00, not $555.00.  Also, the pet fees of $400.00 are non-refundable.  Mr. and Mrs. [redacted] paid one of the $200.00 pet fees upfront, then acquired another dog, which required an additional $200.00 pet fee.  The lease is attached for your review.  Mr. and Mrs. [redacted] gave no forwarding address.  I have the security deposit check of $300.00 at our office location ready for them to pick up.  Please let me know if you have any additional questions or if you need additional information.Regards,[redacted]Property ManagerOglesby Management Group, Inc.###-###-####