Florida Discount Music

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Farouk Systems will take care of the client and exchange the tool.  I don't show client sending in any request directly to us.  I have already called and left the client a message on her voice mail @ 9:05 this morning 05/06/2016.  We will make sure this is handled with the client.