Florence Eye Center, Inc.

Complaint involves contact lens order that was placed after an annual eye exam with vision insurance as method of payment Business never submitted the claim due to their own negligence
My son was seen at Florence Eye Center on 12-21-for an annual eye exam and contact fitting This claim was properly submitted and paid by our *** insurance on 1/3/ A few days after the exam I placed a contact lens order Our vision insurance has a contact benefit allowance of $ With that initial order we submitted our method of payment in the form of vision insurance which they accepted at the time of our transaction and considering they are an in-network provider I received our first invoice concerning a problem in the fall of I spoke with *** in billing and she informed me it was for my sons contacts from December I called *** on
10/20/and found our claim had never been submitted *** at Florence Eye Center thanked me and said she would ta