You were 100% right on your letter where you said, "you can't please 100% of customers 100% of the time"I make customized made-to-order pieces that my customers ABSOLUTELY LOVEI have many happy customers and repeat customersMy customers receive free gifts
from me and I go the extra mile to make them happy with their purchase, and I only expect one thing from them: RESPECTI give respect and I expect respect in my business life as well as my personal lifeDue to the nature of my products, the customer has to work with the artist sometimes to make the product as expected, since it is a piece of handmade art
This customer was disrespectful from the beginningHe didn't open up the parcel until weeks after it was delivered, only to email me with threatsI explained to him that I would do what it takes to fix the order to his expectations but after I sent the second parcel, he took about weeks to open up the second package after deliveredThen he upgraded his communication to me with name calling and harassment
I explained to him he didn't qualify for a refund based on my shop's policies, but I still sent out a THIRD parcel to try to please him, right before he filed this complainHe didn't wait for the parcel to arrive, he just wanted to damage my reputationHe does not want to fix the order, he is focused on fighting and bullying, instead of the actual order and product
Here are the USPS tracking numbers to prove the parcels:
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Shipped and notification sent on Nov 18, with USPS
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Shipped and notification sent on Jan 14, with USPS
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Delivered March 10, , 3:pm
thank you for your attention on this matter,
John
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After a many delays in shipping the product, delays in shipping replacement pieces that were the wrong pieces, very poor service and then 4 weeks with out responding to many emails; I was left with an incomplete product and was forced to order this product from another company. As I explained many times that a refund should be issued as I bought this product a second time from another company.
You were 100% right on your letter where you said, "you can't please 100% of customers 100% of the time"I make customized made-to-order pieces that my customers ABSOLUTELY LOVEI have many happy customers and repeat customersMy customers receive free gifts
from me and I go the extra mile to make them happy with their purchase, and I only expect one thing from them: RESPECTI give respect and I expect respect in my business life as well as my personal lifeDue to the nature of my products, the customer has to work with the artist sometimes to make the product as expected, since it is a piece of handmade art
This customer was disrespectful from the beginningHe didn't open up the parcel until weeks after it was delivered, only to email me with threatsI explained to him that I would do what it takes to fix the order to his expectations but after I sent the second parcel, he took about weeks to open up the second package after deliveredThen he upgraded his communication to me with name calling and harassment
I explained to him he didn't qualify for a refund based on my shop's policies, but I still sent out a THIRD parcel to try to please him, right before he filed this complainHe didn't wait for the parcel to arrive, he just wanted to damage my reputationHe does not want to fix the order, he is focused on fighting and bullying, instead of the actual order and product
Here are the USPS tracking numbers to prove the parcels:
***
Shipped and notification sent on Nov 18, with USPS
***
Shipped and notification sent on Jan 14, with USPS
***
Delivered March 10, , 3:pm
thank you for your attention on this matter,
John
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After a many delays in shipping the product, delays in shipping replacement pieces that were the wrong pieces, very poor service and then 4 weeks with out responding to many emails; I was left with an incomplete product and was forced to order this product from another company. As I explained many times that a refund should be issued as I bought this product a second time from another company.
Regards,[redacted]