Floors N' More

August 5, RE: Claim # [redacted] - [redacted] MrsAnd Mr [redacted] came into the store as past customers last AugustNeeding carpet for a house that they were indenting to sell right away and conveyed a budgetCarpet was installed on August 9th 2013; customer then contacted us a year later and said that the carpet was not wearing correctly I then contacted the carpet manufacture, [redacted] to send out a reprehensive to inspect the carpet His findings were that the areas around Mr***’s office desk appeared to be wornHe advised that a more durable product should be used in that particular areaMr [redacted] submitted his findings to [redacted] at which time they concluded that the area in question had been abused Because my customer’s are important, I hired an independent inspector Mr [redacted] to inspect the carpet at the ***’s residenceHe’s findings concurred with [redacted] original findings, see attached report After the inspection report was mailed to the ***’s , I called them to go over the report and offer suggestions on how we could proceedI would be more then happy to upgrade the ***’s carpet to a more suitable product for day to day living Regards, [redacted] Owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Bottom line all we were looking for was for [redacted] ***s to say "What can we do to make things right?" He did not We paid a lot of money for a product that did not last We first alerted [redacted] that the carpet was horrible when it had been installed for months - not a year Instead of taking ***ers personally - which they were not, provide us with customer serviceWe had planned on purchasing new flooring throughout our next home from him and told him the same Apparently he did not want our business with the way we have been treated We do not abuse the carpetWe are two senior adults, no kids, no pets that live in our home, we do not wear shoes on the carpet either All we wanted was customer service which is all he has to offer that is any different than any of his competitors Regards, [redacted] ***