Flooring Expo-Woodbury

Initial Business Response / [redacted] (1000, 8, 2015/07/10) */ Mr [redacted] , We were able to perform the exchange as requested by our customerWe apologize for our customer's inconvenience The confusion and miscommunication arose when the sales person failed to understand that this was a claim, rather than a simple attempt to return product We will do a better job training our sales people, in an attempt to never have this situation occur again Thank you for your help

Initial Business Response /* (1000, 8, 2015/07/10) */
Mr. [redacted],
We were able to perform the exchange as requested by our customer. We apologize for our customer's inconvenience.
The confusion and miscommunication arose when the sales person failed to understand that this was a claim,...

rather than a simple attempt to return product.
We will do a better job training our sales people, in an attempt to never have this situation occur again.
Thank you for your help.