Floor Specialists

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.]Revdex.com:At this time, I have not been contacted by Floor Specialists regarding complaint ID [redacted] .Regards, [redacted] ***

Joe (would not give his last name) called from the business and stated that he is not going to respond in writting I explained that sending a response will keep the complaint from closing as a no response, which can play a part in an adverse effect on the business rating He stated that
he does not care and does not need anymore business, he was just calling so that the Revdex.com will stop sending him complaints 7/17/ I told him okay and to have a wonderful day -- he told me to do the same

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]Revdex.com:At this time, I have not been contacted by Floor Specialists regarding complaint ID [redacted].Regards,[redacted]

Review: Floor Specialists (owner: Anthony D[redacted]) was contracted to install the hardwood flooring in this house on behalf of [redacted] Builders, [redacted], VA) in 2012. During the one year inspection it was determined there were issues with the hardwood floor. On November 14, 2013, the employees of the Floor Specialists came into the house and stabilized the sub-flooring and replaced the troublesome hardwood and baseboards in the living room area. Upon completion, I was told that should there be any additional issues with the hardwood flooring, I should contact them directly rather than going through [redacted] Builders, [redacted]. Over the past few months, I have been concerned about the entire first floor hardwood. I understand the house goes through a settling process and it must be allowed to go through changes of season (which it has done twice). However, the cracking, popping and seemingly "weak" spots in areas exceeds that which I believe is normal under any conditions. (It is worth noting that the section repaired in November 2013 is doing fine and exhibits to me the way the entire floor should be--no cracking, popping or "weakness" or at the very least perhaps a few spots but not the entire floor.Desired Settlement: I want my letter (sent June 3, 2014) and/or my telephone calls acknowledged and returned (there have been four to date). I want to have their representative come to this house for further evaluation and assessment. I want to know what sort of guarantee they have for their product and installation. I want the issue resolved in a timely manner. I want good customer service, please.

Business

Response:

Joe (would not give his last name) called from the business and stated that he is not going to respond in writting. I explained that sending a response will keep the complaint from closing as a no response, which can play a part in an adverse effect on the business rating. He stated that he does not care and does not need anymore business, he was just calling so that the Revdex.com will stop sending him complaints. 7/17/2014. I told him okay and to have a wonderful day -- he told me to do the same.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]At this time, I have not been contacted by Floor Specialists regarding complaint ID [redacted].Regards,[redacted]