Floor Coverings International

Complaint: [redacted] I am rejecting this response because: We do currently have a suit against Jeff B [redacted] because he knowingly took our advanced payment of $knowing full well his company was in financial distress and used our money to pay off other debts and a numerous other promises to 'finish' our carpet installation which he said it would be done in weekmonths later,after the promise, and several excuses later, we released him with his promise to refund our money within days months after the contract was signed, and several more promises, we still have not received our money and Jeff B [redacted] says we weren't patient? He owns a company and it's his responsibility to to make the customer happy and not scam them to pay for product in advance Once again, Revdex.com should exclude this company from their list due to work ethics and taking the customers money Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I discussed the carpet seam and how short the carpet was to the wall many times with Bill and now Ryan, they are well aware of what repairs need to be done I am not going to accept putty being put over a bunch of nails in a two foot sectionThat bullnose probably needs ten-twelve nails total for that five-six foot piece and that two foot tacky section has at least 6-nails in there aloneBill told me he would order a new bullnose a few times when I talked to him and that is what I wantSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not going to call you, make an appointment for you to come out, and then have you cancel on me the day beforeThis same promise has been given by you two-three times already I want to know exactly what you're going to do, you have notes on what needs to be replacedPlease order what needs to be replaced and once it comes in, call me and we'll set up a time to get everything replaced You have notes from my order what carpet and bullnose needs to be ordered.Sincerely, [redacted]

[redacted] , We have experienced an issue with cash flow we are trying very hard to refund your money and I am not avoiding you We recently remodeled the main floor bathrooms at North Town mall and the G.Cfailed to pay us and in fact still owes us 37k I am working with both my bank and my CPA to get you paid in full and do apologize for the delay We will be making good faith payment to you this week with a scheduled payment plan I do apologize Jeff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.As of today, 12/30/17, Floor Coverings International has absolutely met my satisfaction and has worked with me to provide a solution that I am very pleased with.At this time, I make a formal request to retract all complaints and correspondence regarding the above referenced complaintPlease remove all data related to it, as I would like the record removed in its entirety, as most of this was a misunderstanding.Again, please remove the complaint as I am fully satisfied with my interactions with Floor Coverings International.Hari

***, We never discussed a carpet seam, the repair work requested was for the stair nose in the wood Which needs to be puttied since there are multiple finish nail holes and which we still plan on doing I understand your frustration and can stop by next week to look at your situation

The complaint # [redacted] regarding Floor Coverings International of Spokane has been resolved to my complete satisfactionPlease close the file on this issue I would like to amend my original write up to change the address of FCI, SpokaneThe correct address should be: Floor Coverings International ETrent Suite A Spokane, WA

Complaint: ***I am rejecting this response because:
MrB*** has told me multiple times that he was sending me a good faith payment and I have yet to receive any payment him The statement that he has not been avoiding me is untrue, I have left multiple messages on his cell phone and with his employees to call me and I have not heard from him since April
I do not have confidence that MrB*** will follow through with his obligation to refund my deposit
Sincerely,*** ***

I certainly am unhappy with the response by Daniel ***. When he rented out the property, the utilities were placed in the tenants’ names for them to pay which is standard practice. After they left, he never informed me that the utilities had been turned back into my name, nor did he inform me that the gas had been turned off. And regarding the condition of the property, according to the owner’s statement I received, in December Hubbard deducted a total of $for painting supplies, repair materials, and six hours of labor. At that time, I assumed these charges were in order to get the house back in shape to re-rent. However, according to the new property manager, when he first inspected the house, he saw no evidence of recent painting in any of the rooms. And the receipts are dated December 8, four days AFTER the gas had been shut off
Hubbard’s response leaves me no choice but to seek compensation via litigation
Regards,*** ***

This is one of the worst companies that I have ever dealt withThere customer service department as a whole has the attitude of "We know you cannot go anywhere else so we don't care how well you are treated." If there was any other provider of electric service for my address I would already be a customer there

I had been given the run-around by another carpet store in the area that supposedly has a very good reputationFrustrated and with time running out on our renovations, I found Dayton Carpet Liquidators and this was the best and easiest decision we made during the process of renovating our home*** was able to squeeze us into their schedule and within a week of visiting the show room, we had our 700+ square foot 2nd floor and stairs carpet installedThe carpet and installation were both of great quality and the price was very reasonableOverall great customer serviceMy spouse and I are very happy customers!

Complaint: ***I am rejecting this response because: Lies, lies and more lies! Good try by Toby to make himself look goodLet me give the truth, since there are multiple lies. We had no bids before we went with Floor Coverings InternationalHe is way above the market rate as I previously noted. I calculated that his labor costs are 1/times his competitors or $per hourHe gave us only one discount offer, a meager 5%If he was very sorry for the way the job turned out, a 10% discount should have been acceptable. He thought this was too much, but he does not think his inflated pricing is too much?! Yes, the work was complete, but only after we suffered huge damages as previously notedSincerely,*** ***

Complaint: ***I am rejecting this response because: Mr Jeff B***, owner of the company, has made absolutely no good faith attempt to pay us our refund, not even a cent According to MrB***'s own financial proposal he made up, which is on of the attachment, with dates set forth , his first payment of $was due weeks ago and nothing has been received His second payment of $was due Monday, May and nothing was received or attempted Any time I email where the money is, he gives us an excuse, which is where pathological liar comes in I even asked for 'any sum' just to show good faith but he fails to deliver I have over other text and emails saying he was going to be at our house on a certain date to install carpet and it would help him if we move the furniture even though it wasn't in our contract We did move the carpet per his request I have a email trail and text trail of all his promises he broke Attached is also current emails showing his admitted default in payments and trail of broken promises
Jeff B*** is actually using us as his financial institution with no interest, no late charges, and on his terms
Bottom line......we just want our money back to pay the company who did install the carpet well It has been since March 3, since our contract was signed with MrB*** and the work was suppose to be finished 1/weeks later We have paid another company to install carpet and it took them weeks to order, deliver and install with absolutely no grief MrB*** says he has no money be he has yet to return the carpet of ours that was suppose to be installed and considered 'defective' His office manager told us it is still at the shop as I write this With all the jobs Mr B*** says he has, he's saying there is no cash flow over the last weeks when he was fired from this job due to the quality and bad business Also, how can MrB*** afford all the commercials on TV and the radio that I continually hear as I write this?
Regretfully, MrB*** has not shown good ethics nor deserving of Revdex.com and honestly, has made no good faith effort to resolve this issue
Sincerely submitted,
*** ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
MrB*** has shown good faith with one installment payment however, until I have received the full refund of what is owed to me I do not consider the matter closed I will look forward to receiving full payment in the next weeks for complete resolution of this issue Sincerely,*** ***

***,
Both Bill and Ryan no longer work at FCIThe transition I can get fixed but I have no idea what is going on with your carpet and I need to kook at it to understand the problem You can email me photos if it make it easier on you

We have been going back and forth with this company since before New Years and have yet to receive any sort of resolutionBefore we initially contacted this company, I moved our couch to sweep behind it, only to find that there were several dents in our, less than a year old, flooringWe contacted Floor Coverings International, since our warranty was still in effect, and they said they would get back to usTwo months had passed and we contacted them AGAINThe owner, Randy, came out to assess the damage and said he would get back to us with a quote, which by the way our warranty has now passed and I don’t believe we should have to pay anything for flooring we paid $for, is a year old now and should have NEVER buckled under our furnitureAnother month had passed and no word on what we are going to be chargedContacted them yet again and told it will be $to repairWe were going to pay this amount, only because we wanted it repaired and get our flooring to look goodNow, trying to contact them to set up a time to come out to fix this matterIt has now been nearly monthsThe owners know that my husband works 3rd shift and they also have my contact information, but have never once called me, just my husband When they would call to set up an appointment, they would either call HIM, who is sleeping, in the morning or at 5:after they were closed, knowing there was no way to call them backThey would also try to set up appointments in the morning, which is not possible unless it is a Monday, because he is SLEEPING for workWe haven’t heard from this company in over a monthI believe they were only calling us and emailing us to cover their own behinds, to make it look like they made an attempt to fix the issue when they really had no intention of doing soWe are very disappointed with how this was handled, will not recommend them to anyone else, and will be using another company to replace all of our flooring in a couple of years, which we shouldn’t have to, but it is what it isAlso, we never received any extra wood from the initial installation so we couldn’t fix it on our own if we wanted toOverall bad experience with Floor Coverings International of the Piedmont TriadWe will not use them ever again!

I am very sorry that the ***'s are upset I have offered multiple times to discuss the amount and final payment Including offering them a discount I have an email from them stating that the job is complete and acceptable It is unfortunate that the job didn't go
exactly as planned, but we did install the product to manufacture specifications Mrs *** told me that she had received a couple of bids before deciding on us I have charged them market rates for flooring and labor, if they got bids after the job was installed I cannot control what happens or what those bids entail I have a signed agreement from Mrs *** stating she chose us to do the work agreed in the estimate/bid Thank youToby ***Floor Coverings International

Mrs*** has filed a suit against my company and this will now be handled thru litigation She has zero understanding of where my business is at, what circumstances we are under All she is doing is causing me more grief, time, effort into something I am taking very seriously and have committed to refunding her the amount I have told her I would refund She is slated to receive thru Bill Pay with WTB Her whole installation would have been fine if she had more patience and understand that we do not manufacture the carpet

13 December 2017Floor Coverings International[redacted]Re: Mr. Mr. [redacted]1To whom it may concern:The below set of facts can be fully verified via the email chain in existence.- 21 September – Floor Coverings International (FCI)...

made the agreement with Mr. [redacted].- 22 September - Our OM (Amy) reached out to Mr. [redacted] via email, letting him know that we could install the project as early as the week of October 2 or October 9. We requested for Mr. [redacted] to respond to the email to inform us if any days DID NOT WORK those weeks.- 22 September - Mr. [redacted] responded that the date that did not work would be October 2nd.- 22 September – Amy emailed Mr. [redacted] indicating that she would call him Monday to discuss scheduling the project for one of the weeks indicated above.- 25 or 26 September – Mr. [redacted] Kha and Amy speak about scheduling on the phone. Amy believes that the date scheduled was October 9. This is consistent with the earliest possible dates offered to Mr. [redacted] on our initial “hello” email on September 22. Mr. [redacted] states at one point that the date scheduled on this call was “anytime from Sept 26th-29th”. This is inconsistent with the earliest dates that FCI offered Mr. [redacted] for the installation. He then also states that on another call with our OM, that we would start on “October 2nd”. This is again inconsistent with Mr. [redacted]’s email from September 22, stating that the only date in the two week period offered to Mr. [redacted] that would not work for him, would be “October 2nd.”- 29 September – Mr. [redacted] states that, ON THIS DAY, FCI emailed him about not being able to start October 2. Again, this is inconsistent with Mr. [redacted] telling FCI that this date of October 2, would not work, as well as we have no record of any email, ON THIS DAY, whatsoever.- 29 September – Mr. [redacted] states that, ON THIS DAY, he emailed FCI stating to start on October 2, or return his money. This is inconsistent, as FCI has no record of this email, as well as this is the initial date that Mr. [redacted] stated WOULD NOT WORK for his installation.- 5 October – At 12.47 PM, Amy emails Mr. [redacted] suggesting that FCI could begin as early as the next day, October 6. She requests confirmation that Mr. [redacted] will have moved all furniture per his agreement, and also to have confirmation that the date will work.- 5 October – At 2.04 PM, Mr. [redacted] sends an email responding that the next day, October 6, is just fine to start the project. He said he would be available until noon to HELP move the furniture. His agreement stated that he would be the one moving the furniture. This email from Mr. [redacted] supports that he had recognized an installation date further out than October 6, and since the 7th and 8th are weekend dates, the earliest possible option that had been scheduled would have been the 9th, as FCI believed it had been agreed upon on September 25 or 26.- 5 October – 2.13 PM, Amy emails Mr. [redacted] back, stating that all furniture was to be removed by Mr. [redacted], except one large piece. She requested a response that Mr.[redacted] would be moving the furniture to make sure the job was ready for our crew to perform the work.- 5 October – 3.58 PM, Amy emails Mr. [redacted] a third time, as there had been no confirmation that Mr. [redacted] would have a clear workspace for FCI the next day, therefore, FCI could not start the project the next day on October 6 as hoped for.- 6 October – Amy emails Mr. [redacted] that there has been a scheduling conflict and asked again if there were any dates in the next two weeks that WOULD NOT WORK for Mr. [redacted].- 7 October – Mr. [redacted] emails that if FCI does not begin on Monday, October 9, that he wanted his money back. This email completely supports Mr. [redacted] always acceptingOctober 9 as the original agreed upon install date. This email also fully contradicts Mr.[redacted] stating in his complaint that at some point, Mr. [redacted] had requested his depositbe returned if we did not start on OCTOBER 2. This would absolutely not have been possible, as this request was made 5 days AFTER the date he suggested, let alone this was always the date he said DID NOT WORK FOR HIS INSTALL, OCTOBER 2.- 9 October – Mr. [redacted] emails requesting his money back and tells FCI that he clearly communicated that he would move the furniture, but does not reference where this is factually supported.- 10 October – Mr. [redacted] emails asking about his money once again. Mr. [redacted] was very difficult to reach by phone, so we made a best attempt to reach him by email asmuch as possible, and to spell things out clearly. Unless there are some messages from FCI that could be produced, we feel as though the above information clearly supports an absolute best effort by FCI to take care of our client. Expensive and custom order materials well in excess of the client’s deposit check where procured for the client based on good faith on our agreement.We are absolutely willing to work with Mr. [redacted] and make him whole, potentially even at our expense, but we absolutely expect him to recognize that the facts above speak for themselves. We believe that there was a misunderstanding early on about the scheduling that led to many following misunderstandings.We do not feel as though this was FCI’s issue and need Mr. [redacted] to realize that the misunderstanding was not the fault of FCI, and therefore, that due to the early misunderstanding, most of the accusations by Mr. [redacted] are actually untrue and not the errors of FCI.If Mr. [redacted] is willing to sign to those statements, remove the complaints he has entered, and sign off on a settlement with FCI, we are willing to help get what Mr. [redacted] is after at the financial expense of FCI.Sincerely,Kyle [redacted]Floor Coverings International

Complaint: [redacted]I am rejecting this response because: Lies, lies and more lies!  Good try by Toby to make himself look good. Let me give the truth, since there are multiple lies.  We had no bids before we went with Floor Coverings International. He is way above the market rate as I previously noted.  I calculated that his labor costs are 2 1/2 times his competitors or $150 per hour. He gave us only one discount offer, a meager 5%. If he was very sorry for the way the job turned out, a 10% discount should have been acceptable.  He thought this was too much, but he does not think his inflated pricing is too much?! Yes, the work was complete, but only after we suffered huge damages as previously noted. Sincerely,[redacted]