Flood Response Professional Home Improvement Services

on 7/**/Flood Response arrived on scene to a water damage from rain (outside) source of water which appeared to be coming from nail holes in cement foundation which was pointed out by home ownerThe
initial response was to clean up the water and set up drying equip to dry the structure pertaining to iicrc standards to the flood a second area upstairs was also addressed and the effected material was dried in place using drying equipAfter the structure is dried out the scope and paper work is forwarded to insurance company out side water source is not covered by insurance company therefore home owner is responsible for payment of work providedThe wall affected with the nail holes were filled with hydraulic cement there is no paint manufactured to hold back water from hydrostatic pressure the basement walls were painted to hide the hydraulic cement which was not listed in initial scope and was an added on and not charged forAfter anoth er down pour of rain nancy was contacted and upon that phone call she decided to have another company dig around foundation and re seal outer walls a request to look at leaking wall was denied

Review: I had hired [redacted] of Flood Response to fix a leak in my basement foundation wall. The wall has continued to leak and in addition has sprouted a nice batch of mold on the wall. A lot of the paint that [redacted] put up has flaked off. He told me that he painted with a paint that is waterproof even though he painted for a short time. It turns out that the paint he used is not waterproof, but is [redacted] brand that covers stains only.Desired Settlement: I would like the insurance refund that I was promised from [redacted]

Business

Response:

on 7/**/14 Flood Response arrived on scene to a water damage from rain (outside) source of water which appeared to be coming from nail holes in cement foundation which was pointed out by home owner. The initial response was to clean up the water and set up drying equip to dry the structure pertaining to iicrc standards to the flood a second area upstairs was also addressed and the effected material was dried in place using drying equip. After the structure is dried out the scope and paper work is forwarded to insurance company out side water source is not covered by insurance company therefore home owner is responsible for payment of work provided. The wall affected with the nail holes were filled with hydraulic cement there is no paint manufactured to hold back water from hydrostatic pressure the basement walls were painted to hide the hydraulic cement which was not listed in initial scope and was an added on and not charged for. After anoth er down pour of rain nancy was contacted and upon that phone call she decided to have another company dig around foundation and re seal outer walls a request to look at leaking wall was denied