I was able to discuss this issue with Mr. [redacted] this past Tuesday. He was billed for damage to the Flint Energies meter at his home, plus a $75 trip charge for a lineman to visit his home and replace the damaged meter. [redacted] in our office informed him of these charges, but removed the...
$75 fee as a concession. This week, I explained that Mr. [redacted] is responsible for the damaged meter as noted in our Service Rules and Regulations section 703. I sent him another link to the up to date Service Rules this week. I also sent him a receipt for the payments he made to Flint. Mr. [redacted] has chosen our prepaid billing option. Whenever he runs out of prepaid power, our system will disconnect him at 10 am the morning after the deficit occurs. As soon as the past due amount, plus $20 is paid, the system reconnects his power. Flint does not charge a late fee or a disconnect fee with prepaid, and the member has no responsibility to have a deposit with Flint, since he is paying in advance.
I was able to discuss this issue with Mr. [redacted] this past Tuesday. He was billed for damage to the Flint Energies meter at his home, plus a $75 trip charge for a lineman to visit his home and replace the damaged meter. [redacted] in our office informed him of these charges, but removed the...
$75 fee as a concession. This week, I explained that Mr. [redacted] is responsible for the damaged meter as noted in our Service Rules and Regulations section 703. I sent him another link to the up to date Service Rules this week. I also sent him a receipt for the payments he made to Flint. Mr. [redacted] has chosen our prepaid billing option. Whenever he runs out of prepaid power, our system will disconnect him at 10 am the morning after the deficit occurs. As soon as the past due amount, plus $20 is paid, the system reconnects his power. Flint does not charge a late fee or a disconnect fee with prepaid, and the member has no responsibility to have a deposit with Flint, since he is paying in advance.