Flight Centre Travel Group

I experienced very horribly!!
I asked one of the agents to help me book airline tickets for ten passengers for Asia Tour. She never informed the international flight fees are higher than the domestic flight. I found out she charged 21% of the total flight tickets when I got back from my tour. Her explanation was her service fees, and I worked hard on the booking. I said, what service besides booking the flight. I told her...
1. You never asked anyone's mileage number.
2. You never asked who wants to seated next to each other.
3. You never asked who needs a special food order.
4. I needed an answer ASAP, and the only thing she can do is email the airline company. I called the airline, and I got the answer in 5 minutes. She emailed me next day, "I'm still waiting for the email reply.
5. She shows me the itinerary she booked, and I needed to correct her mistake. I told the agent "50 minutes is not enough time for change the connection."
6. The itinerary she arranged had seven passengers misspell names out of 10 passengers. It took me 4 hours to correct it.
7. I emailed the agent for help relocating the lost luggage. Of course, the agent emailed me back saying "email the airline" Once again, I called the airline and solved the problem in 5 minutes.
8. She did not handle applying for the visa.
I DID ALL ABOVE, BY MYSELF!
I talked to the manager and told her about the unethical 21% fees. Her explanation was sorry for the miscommunication. I said 21% fees are outrageous. Her excuse was "that's an airline fee charges us and directly charging it to you." I told her "what about the seven passengers careless misspelled itineraries." The manager said, "that's because of foreign names." I was shocked! Liberty Travel Agency has everyone's copy of passport, and they don't know how to spell people's name. By the way, 7 passengers were from Spain.
I'm a female owner of a fast-growing company and travel internationally. I always believe using local. Now I know, not to use Liberty Travel Agency EVER AGAIN. The only things the company cares about is short-term business and NEVER LONG TERM RELATIONSHIP.
If you are thinking about using Liberty Travel Agency, Please think twice before planning to have a business with them.

I experienced very horribly!!
I asked one of the agents to help me book airline tickets for ten passengers for Asia Tour. She never informed the international flight fees are higher than the domestic flight. I found out she charged 21% of the total flight tickets when I got back from my tour. Her explanation was her service fees, and I worked hard on the booking. I said, what service besides booking the flight. I told her...
1. You never asked anyone's mileage number.
2. You never asked who wants to seated next to each other.
3. You never asked who needs a special food order.
4. I needed an answer ASAP, and the only thing she can do is email the airline company. I called the airline, and I got the answer in 5 minutes. She emailed me next day, "I'm still waiting for the email reply.
5. She shows me the itinerary she booked, and I needed to correct her mistake. I told the agent "50 minutes is not enough time for change the connection."
6. The itinerary she arranged had seven passengers misspell names out of 10 passengers. It took me 4 hours to correct it.
7. I emailed the agent for help relocating the lost luggage. Of course, the agent emailed me back saying "email the airline" Once again, I called the airline and solved the problem in 5 minutes.
8. She did not handle applying for the visa.
I DID ALL ABOVE, BY MYSELF!
I talked to the manager and told her about the unethical 21% fees. Her explanation was sorry for the miscommunication. I said 21% fees are outrageous. Her excuse was "that's an airline fee charges us and directly charging it to you." I told her "what about the seven passengers careless misspelled itineraries." The manager said, "that's because of foreign names." I was shocked! Liberty Travel Agency has everyone's copy of passport, and they don't know how to spell people's name. By the way, 7 passengers were from Spain.
I'm a female owner of a fast-growing company and travel internationally. I always believe using local. Now I know, not to use Liberty Travel Agency EVER AGAIN. The only things the company cares about is short-term business and NEVER LONG TERM RELATIONSHIP.
If you are thinking about using Liberty Travel Agency, Please think twice before planning to have a business with them.

• On 9/7/2017 I cancelled my trip to Puerto Rico because of Hurricane Irma.
• A refund was requested from *** for the amount of the plane tickets.
• On 10/4/2017, a refund check from *** was sent to ***
• On 10/20/2017 I contacted my travel agent Larry S w/*** Travel letting him know that I had not received my refund from AA yet. I told Larry at that time that I had spoken with a supervisor at AA (Felicia Smith) who gave me the name and address of *** Worldwide Travel where the refund check had been sent on 10/4/2017. He contacted *** and spoke with “***” who told Larry that *** did indeed have my refund and had received it shortly after it was mailed to ***, but, he was “waiting to disburse the funds until he received my travel partner’s refund so he could do one disbursement”. (my travel partner and I paid separately so this made no sense at all).
• 10/20/2017: My travel agent told me he requested that “***” send my refund to me ASAP, and “***” said that I would have the $478.22 back in my account in “48 BUSINESS hours”, which would have been Tuesday 10/24/2017.
• 10/24/2017 NO REFUND in my bank account.
• 10/25/2017: Still NO REFUND in my bank account.
• 10/25/2017: Contacted my travel agent Larry S informing him I still had not received my refund. No response from him.
• 10//25/2017: Attempted to contact “***” at *** with no success.

This travel agency is fraudulent and I want something done so that they don’t do this to anyone else.

• On 9/7/2017 I cancelled my trip to Puerto Rico because of Hurricane Irma.
• A refund was requested from *** for the amount of the plane tickets.
• On 10/4/2017, a refund check from *** was sent to ***
• On 10/20/2017 I contacted my travel agent Larry S w/*** Travel letting him know that I had not received my refund from AA yet. I told Larry at that time that I had spoken with a supervisor at AA (Felicia Smith) who gave me the name and address of *** Worldwide Travel where the refund check had been sent on 10/4/2017. He contacted *** and spoke with “***” who told Larry that *** did indeed have my refund and had received it shortly after it was mailed to ***, but, he was “waiting to disburse the funds until he received my travel partner’s refund so he could do one disbursement”. (my travel partner and I paid separately so this made no sense at all).
• 10/20/2017: My travel agent told me he requested that “***” send my refund to me ASAP, and “***” said that I would have the $478.22 back in my account in “48 BUSINESS hours”, which would have been Tuesday 10/24/2017.
• 10/24/2017 NO REFUND in my bank account.
• 10/25/2017: Still NO REFUND in my bank account.
• 10/25/2017: Contacted my travel agent Larry S informing him I still had not received my refund. No response from him.
• 10//25/2017: Attempted to contact “***” at *** with no success.

This travel agency is fraudulent and I want something done so that they don’t do this to anyone else.

My husband and I booked a trip to Puerto Rico in July 2017...we made a deposit of $2000.00 towards our trip...and one month later we were being harassed about making full payment towards the trip which was booked for October and lied about our agreeing to do this. Well, after being made feel uncomfortable by this service agent and the turn of events, we had to change travel plans and switch from travel agent to Unit Leader to assist with the cancellation of Puerto Rico Trip to booking two flight tickets, one car reservation, and one hotel reservation to Arizona. We met with this Unit Leader who had promised to transfer the tickets, with minimal fees and then changed the story by blaming the airlines for the high price of change fee when we paid for the highest insurance which again we were lied to about. The highest insurance did not free us from any transfer or cancellation fees. The process continued with lies and deceit, false advertisement of a product. Unit leader stated that being that we paid the $2000.00 in cash, we would have to go through Liberty travels' credit card for payments or reservations for Arizona. We were told that the Hotel and Car reservations were booked and paid for and that we even had $ left over and would be given to us in a check form. Again, my husband and I went back to confirm that all was paid for and tickets were ready for pick up. Keep in mind that as we made reservations and spoke about our concerns we were told not to worry because everything was taken care of and aid with the cash we had deposited with Liberty Travel. Approximately one to weeks after the trip, husband was already home from trip....our account gets debited $575.00 from the hotel in Arizona? Confused and uncomfortable, I quickly called the Unit leader and left a voicemail...also sent her an email....at this point our bank account is at a negative balance and fees have been tagged on to any bills or use of our personal bank account. We also were charged for the Car rental, which again we were told that was covered with the money Liberty Travel already had from us...So I had numerous concerns. We met with the Unit leader again and she told me that the Hotel should not have charged us because the reservation was being covered, with our money, through Liberty Travel then was told that she never said that the car rental was paid for because "We just don't do that"....What? So why did I hire Liberty travel to reserve and make payments towards my trip? They had our deposit of $2000.00, we were assured that the money we had deposited for our trip covered the change fees and reservations, all of it....and why did this Unit leader leave a message to the Arizona hotel Manager, that They have an emergency? Why did the Hotel Manager tell me that there was no method of payment and that is why we were charged for the room? The Unit Leader then apologized and made a breakdown of all the fees that were paid and how we were left over with $125.00.....but then changed the whole story of what was paid and not paid for the Arizona trip. I am a Cancer survivor suffering severe side effects from Chemo and my husband was on workmen comp which meant we have a very strict budget for everything especially travel. I would like to reimbursed for the hotel reservation of $575.00 and the car rental of $392.00 because at no time in any of our meetings with this Unit Leader were we told we would have to pay for these reservations outside of the $2000.00 we had already deposited towards our trip. I am so uncomfortable and angry....We have been lied to to each and everytime we met with this Unit leader and have had to pay bank fees on a negative balance that we were not expecting therefore did not plan for....I have a ticket still there from the original trip cancellation and I am sick to my stomach at the thought of dealing with these people and Unit Leader because I am afraid they will continue to lie and misrepresent what Liberty Travel does....This experience was the most horrible of my life and for consumers that were very with

My husband and I booked a trip to Puerto Rico in July 2017...we made a deposit of $2000.00 towards our trip...and one month later we were being harassed about making full payment towards the trip which was booked for October and lied about our agreeing to do this. Well, after being made feel uncomfortable by this service agent and the turn of events, we had to change travel plans and switch from travel agent to Unit Leader to assist with the cancellation of Puerto Rico Trip to booking two flight tickets, one car reservation, and one hotel reservation to Arizona. We met with this Unit Leader who had promised to transfer the tickets, with minimal fees and then changed the story by blaming the airlines for the high price of change fee when we paid for the highest insurance which again we were lied to about. The highest insurance did not free us from any transfer or cancellation fees. The process continued with lies and deceit, false advertisement of a product. Unit leader stated that being that we paid the $2000.00 in cash, we would have to go through Liberty travels' credit card for payments or reservations for Arizona. We were told that the Hotel and Car reservations were booked and paid for and that we even had $ left over and would be given to us in a check form. Again, my husband and I went back to confirm that all was paid for and tickets were ready for pick up. Keep in mind that as we made reservations and spoke about our concerns we were told not to worry because everything was taken care of and aid with the cash we had deposited with Liberty Travel. Approximately one to weeks after the trip, husband was already home from trip....our account gets debited $575.00 from the hotel in Arizona? Confused and uncomfortable, I quickly called the Unit leader and left a voicemail...also sent her an email....at this point our bank account is at a negative balance and fees have been tagged on to any bills or use of our personal bank account. We also were charged for the Car rental, which again we were told that was covered with the money Liberty Travel already had from us...So I had numerous concerns. We met with the Unit leader again and she told me that the Hotel should not have charged us because the reservation was being covered, with our money, through Liberty Travel then was told that she never said that the car rental was paid for because "We just don't do that"....What? So why did I hire Liberty travel to reserve and make payments towards my trip? They had our deposit of $2000.00, we were assured that the money we had deposited for our trip covered the change fees and reservations, all of it....and why did this Unit leader leave a message to the Arizona hotel Manager, that They have an emergency? Why did the Hotel Manager tell me that there was no method of payment and that is why we were charged for the room? The Unit Leader then apologized and made a breakdown of all the fees that were paid and how we were left over with $125.00.....but then changed the whole story of what was paid and not paid for the Arizona trip. I am a Cancer survivor suffering severe side effects from Chemo and my husband was on workmen comp which meant we have a very strict budget for everything especially travel. I would like to reimbursed for the hotel reservation of $575.00 and the car rental of $392.00 because at no time in any of our meetings with this Unit Leader were we told we would have to pay for these reservations outside of the $2000.00 we had already deposited towards our trip. I am so uncomfortable and angry....We have been lied to to each and everytime we met with this Unit leader and have had to pay bank fees on a negative balance that we were not expecting therefore did not plan for....I have a ticket still there from the original trip cancellation and I am sick to my stomach at the thought of dealing with these people and Unit Leader because I am afraid they will continue to lie and misrepresent what Liberty Travel does....This experience was the most horrible of my life and for consumers that were very with