[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not notice any sign stating a $service fee The technician handling my TV did not verbally state a $service fee understanding that some customers might not see the signI can send you the full invoice if desired; the top was cut off because I didn't want to involve your new competition in this disputeWhen a customer states that an appliance is not working properly, the service provider should go above the call of duty to determine the problem, not just let the TV powered on and wait to see if it loses picture I find it hard to believe that the TV was on 'for days' and did not lose picture, when your competitors discovered this in a matter of hoursI still honestly believe that no one took the time to really figure out what was going on with the TVHad I brought it back so 'you could make it right', I would have been charged another $You did not mention this in your response to the Revdex.com Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not notice any sign stating a $service fee The technician handling my TV did not verbally state a $service fee understanding that some customers might not see the signI can send you the full invoice if desired; the top was cut off because I didn't want to involve your new competition in this disputeWhen a customer states that an appliance is not working properly, the service provider should go above the call of duty to determine the problem, not just let the TV powered on and wait to see if it loses picture I find it hard to believe that the TV was on 'for days' and did not lose picture, when your competitors discovered this in a matter of hoursI still honestly believe that no one took the time to really figure out what was going on with the TVHad I brought it back so 'you could make it right', I would have been charged another $You did not mention this in your response to the Revdex.com Regards, [redacted] ***