Fletcher's Plumbing and Contracting, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: I was not called on 11/15/A call was not what I requested.I asked for a time and material billingStill haven’t received

Mrs*** *** and myself talked about her mishap with my employee and she stated that she felt misinformed, I apologized to her and ask what she thought was a fair correction on Friday, June 10, at or around 2pmMrs*** *** said she had called other business and they quoted her 150.00+
for the repair minus the filter, I agreed to do better as we have been in business to long to have unhappy customers and that we hold are self’s to higher standardsWe have agreed to give this customer a complete refund, in hopes that this will satisfied herIf there are any further concerns please feel free to give my office a call. *** ***, HR & Benefits ManagerFletcher’s Plumbing & Contracting, Inc***

Good Morning, When a customer calls in they are advised we charge a call out fee and that the technician will give them a flat rate based on the job.Technicians carry a flat rate book that they quote from. This price is based on the job and not broke out into time and material.Please give us a call if you have any questions. Thank you, Crystal Edwards, Manager 530-673-