Fleming Water Conditioning

We're sorry to read this post as we've been in contact with both individuals referenced in this complaintA gift card was purchased for Mother's Day at a certain amount and the set of services scheduled exceeded the value of the cardThe levels of the professionals scheduled wasn't the reason for the difference in pricingIt was that additional services were scheduled that exceeded the amount availableOur salon went above and beyond to accommodate the situationOur salon manager communicated with the original purchaser of the gift card and offered to comp an entire serviceThe purchaser then provided her credit card number so the additional balance could be coveredOur salon manager not only left messages for the individual that posted this complaint, but also provided her personal cell phone number to get it resolvedWe pride ourselves on providing extraordinary guest service and stand behind our efforts to resolve this complaint

We're sorry to read this post as we've been in contact with both individuals referenced in this complaint. A gift card was purchased for Mother's Day at a certain amount and the set of services scheduled exceeded the value of the card. The levels of the professionals scheduled wasn't the reason for...

the difference in pricing. It was that additional services were scheduled that exceeded the amount available. Our salon went above and beyond to accommodate the situation. Our salon manager communicated with the original purchaser of the gift card and offered to comp an entire service. The purchaser then provided her credit card number so the additional balance could be covered. Our salon manager not only left messages for the individual that posted this complaint, but also provided her personal cell phone number to get it resolved. We pride ourselves on providing extraordinary guest service and stand behind our efforts to resolve this complaint.