We have had nothing but bad luck with this company. It has been problem after problem since we bought a REEM from this company. They have been out time after time in attempt to fix our heating/cooling system. They have come out no less than 5 times in less than 2 years, and everytime it has been during at time of year when the weather was less than favorable. We have had to leave our house several times during the winter because our heater wasn't working. We have two young kids, so this has been a major inconvenience. Finally after many a misdiagnosis, they found that our TXV valve had been soldered shut which had probably caused all the problems from the get go. After they replaced that, they discovered that the condenser had totally seized. Every time we have had a problem, they say it will be our last, and it never is. What a ongoing nightmare. I just want a totally new system from a different company all together. I am not at all happy about the way this has been handled.
We have had nothing but bad luck with this company. It has been problem after problem since we bought a REEM from this company. They have been out time after time in attempt to fix our heating/cooling system. They have come out no less than 5 times in less than 2 years, and everytime it has been during at time of year when the weather was less than favorable. We have had to leave our house several times during the winter because our heater wasn't working. We have two young kids, so this has been a major inconvenience. Finally after many a misdiagnosis, they found that our TXV valve had been soldered shut which had probably caused all the problems from the get go. After they replaced that, they discovered that the condenser had totally seized. Every time we have had a problem, they say it will be our last, and it never is. What a ongoing nightmare. I just want a totally new system from a different company all together. I am not at all happy about the way this has been handled.