Fleet Sales LLC

Ventura Toyota understands Joseph Damores frustration with the fit and finish of the factory supplied bed liner that came with his new Tundra. Ventura Toyota has been working with Toyota Motor Sales in an attempt to resolve his concerns. A replacement liner subsequently was also
unsatisfactory. After speaking with Toyota Motor Sales and since there is only available bed liner from Toyota Motor Sales for his Tundra, Toyota Motor sales and Ventura Toyota have agreed to refund the purchase price of $+ taxes to Joseph. He may also keep the Factory bed liner if he wishes
Ventura Toyota Spoke with Joseph and he agreed this was satisfactory. Ventura Toyota will mail customer a check for the agreed amount and seek reimbursement from Toyota Motor Sales USA
Best Regards,
S*** ***

Hello,In response to this complaint, Ventura Toyota has documentation showing full description of the customer's lease and additional lease disclosure form. The Lease contract shows the total miles allowed with the mileage penalty shown on it. Our vehicle lease disclosure describes the details of...

the customer's lease in plain terms for better understanding. In these documents it explains the options the customer has though out and at the end of her lease. When leasing through Toyota Lease Trust, mileage penalties do not apply when a customer pays off their car or refinances it at the end of the lease. Mileage penalties occur only when the car is returned back to Toyota Lease Trust. If a customer elects to trade in the vehicle at the end of the lease, it is then subject to valuation based on condition and miles. We have been in contact with Mr. F[redacted] and worked out a few options for him. We are waiting on his response. Thank you,