Fleet Pest Control

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be somewhat satisfactory to me.  However, I would have liked to be reimbursed more. I was only prepared to pay for an additional 2 hours- a total of 4 hours. And I had to piece together the rest, which was hard because I knew my financial situation and I knew I could have gone with someone much cheaper.  Having to pay $1,116.23 wiped me out financially, especially having rent for December/purchase boxes and packing supplies and I had other expenses. And it was also the Holidays and because of this bill, I was not able to purchase Christmas gifts.  Also I would have liked to have been reimbursed for the fuel charge and wrapping charge because I was not told about them up front when I was quoted the fees.

I believe this response of "rejection" is incorrect, the customer has stated she will be working with Deb [redacted] on her claim, I believe this complaint should be closed.

Ms. [redacted], Please complete and return the attached release so that we can refund the $168.15 and close the matter. Rob

I understand the customer wants full replacement however they did not purchase additional insurance from a 3rd part or elect full value protection. There is only so much we can do as a company. I would like us to look into getting the legs repaired on the chair? Does the customer know of a...

restoration firm they would be comfortable with? if not we will use a vendor of our choosing.