Flawless Raspberry Ketone

Review: I ordered one bottle of Flawless Raspberry Ketone for 4.95 Then two weeks later the company charged my bank card 87.63 and we went to my bank thay chacked and said that I didnt cancel within merchants time frame as set forth in the terms. But I am not disputing the 4.95 charge. Only the 87.63 because I did not order anything else and I did not receive anything from Flawless Raspberry KetoneDesired Settlement: Refund 87.63

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

At this time, Mrs. [redacted] has not contacted our company, so we have gone ahead and cancelled the account for her and refunded the $87.63 because we value customer satisfaction. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://flawlessraspberryketone.com/ or http://flawlessraspberryketone.com/main/ and below is a brief explanation of our terms and conditions.

TERMS AND CONDITIONS:

You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Flawless Raspberry Ketone. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Flawless Raspberry Ketone is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-454-4141 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-454-4141 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Review: On July 29th a coworker and I were online when an ad for Flawless Raspberry Ketone popped up that for just shipping, $4.95, we would be sent a 30 day supply to try. NO WHERE did it say that this was a 14 day trial offer and that if we didn't return the product within that time they would then charge my account $87.00 and NO WHERE was there any agreement to terms and conditions. I checked my checking account balance today and discovered that I had been charged $87.63. Shocked I quickly called the customer service number. The agent I spoke to insisted that I agreed to the terms and conditions online when I ordered and that I received them with my order. Again NO WHERE online did I have to agree to any terms and conditions (believe me I never would have agreed to a 14 day trial offer) and NO WHERE did I see terms and agreements with the shipment. She then informed me that they could only refund $44.00 because I had agreed to the terms and conditions when I placed the order, which again never happened.Desired Settlement: I want the full amount of $87.63 refunded plus the $4.95 shipping because I still have to pay to have the product sent back.

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Mrs. [redacted] placed her order on 7/25/13, this is when she payed the initial $4.95 and this began her 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during her allotted trial period, Mrs. [redacted] was automatically billed for her 30 day supply on 8/9/13 as explained to her in the terms and conditions for which she agreed to. Mrs. [redacted] contacted our company on 8/9/13 with a request for cancellation. Her account was canceled as instructed and she was sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded $44.00 on that same day as a courtesy. We have also refunded Mrs. [redacted]'s account in the amount of $43.82 for the remainder of the product charge and $4.95 for shipping and handling as we value customer satisfaction. Although, Mrs. [redacted] ordered our product, she has been refunded fully in the amount of $92.58. To verify, here is a synopsis of the terms upon our website:

TERMS AND CONDITIONS:

You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Flawless Raspberry Ketone. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Flawless Raspberry Ketone is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-454-4141 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-454-4141 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Review: they offer a free trial and tell you that you only have to pay the shipping then if you don't call and cancel within 14 days they charge your credit card the full amount.Desired Settlement: full refund

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Upon the customer contacting customer service outside of his 14 day trial period, he was issued a partial refund of $44. As a courtesy, we are refunding the remainder of the charge and Mr. [redacted] will be required to return the remainder of the product currently in his possession. Please return this product postmarked no later than January 1, 2014 to 10606 Camino Ruiz Ste 8 #215 San Diego, CA 92126. Please make sure the first and last name are clearly written out on the packaging so we may notate the correct account upon receiving. You will be sent a confirmation e-mail regarding the cancellation. Please allow 3-7 business days for your bank to process the funds back to your account. Thank you.

Review: We asked to return the product and are getting no help in getting a refund within the required time. People are rude and refuse to honor there conditions displayed on there website.Desired Settlement: Full refund for the product purchased

Business

Response:

At Flawless Raspberry Ketone, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on flawlessraspberryketone.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on flawlessraspberryketone.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mrs. [redacted] placed her trial order on 03/18 for the $4.95 and thus started her trial period. There was no notice within the trial to cancel, and the charge of $87.63 was applied on 04/02 for the original bottle. As per the terms and conditions, the order would have recurred with a monthly membership, but the consumer contacted us by e-mail on 04/03 to cancel the account. Her account was cancelled immediately from all further billing and shipping and she was sent an e-mail confirmation to verify this. The customer requested a return, we explained the trial period is the return policy period as per the terms and conditions she verified twice before placing the order. There was no refund issued as there was no further communication. As we are invested in full customer service due to this notice, we have issued a full refund of $87.63 back to the customer's account. It will take three to seven business days to credit back. Although Mrs. [redacted] applied for our trial period and received our product, we have made an exception and cancelled all of the terms and conditions she initially agreed to.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

This company ripped me off for $87.63. I ordered the 14 day free trial and got charged $4.95 and 3 weeks later got charged $87.63 for no apparent reason!!