Flat-D Innovations Inc

After I ordered there product on November 27,2013 I never received the product I paid for.
I was over changed for the product never received my order very poor customer service after I didn't get my product it seemed as if they were upset with me I ordered on November 27,2013 it was supposed to be mailed out December 2, I still have nothing including my money back I feel like I was very patient waiting for this product seeing that it's December 19,2013 I am told I will be getting a refund but I have no reason to believe that because it's obvious this company does not care