Flapjak

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number:*** .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Green Coffee supplements on a day trial basis back on 04/11/and paid the shipping and handling fees of $and $4.95.Additional to the trial orders the customer also added the Ketone to their order for $27.96.Customer contacted our Customer Service shortly after placing their order and requested that the Green Coffee and the Ketone to be removed from their order, which we honored.However on 04/27/the Garcinia trial expired and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $for the original shipment of Garcinia on 04/27/2017Customer contacted our Customer Service on 04/28/and requested for the subscription to be cancelled,which we did.Customer contacted our Customer Service on 05/01/and requested a refund our Customer Service offered the customer a 50% courtesy refund,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience,thus we will be providing the remaining refund $for the Garcinia charged on 04/27/2017f for any misunderstanding when placing the order.Here is the refund confirmation:$Trans ID:*** dated 05/16/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions