F.J. Dietrich & Co. Insurance Services

Mrs*** called after the complaint was closed to make sure the Revdex.com was made aware that after she received the "we owe" from Nemer with the date back to October and small print with expires in days, she contacted Volkswagon of America directly and they moved it to the regional officeAnd she was contacted directly by Volkswagon that the part was orderedIt was NOT ordered by NemerShe wanted to make this very clear as she was very unhappy and discouraged at this point

Thank you for bringing this matter to my attentionThe correspondence from your office is the first that I have heard of this customer's complaintNemer Volkswagen strives for customer satisfaction at every opportunityUpon receiving the letter from your office, I completed some researchThe
customer purchased a Volkswagen Tiguan from us on 10/28/Enclosed are the repair order documents detailing the visits the customer has made to the dealership since vehicle deliveryRepair order# *** indicates that the seat cushion stain was acknowledged and will be addressedIn the interest of rectifying the customer's complain immediately, we are happy to replace thecurrent seat cover with one from a vehicle in stockThe customer is welcome to contact me at the phone or email listed below and I will arrange this repair immediatelyThank you and let me know if you require any additional information to resolve this matter*** *** General Sales Manager ###-###-#### General Sales

Thank you for your correspondence. The customer has made a visit to the dealership so we could address the stain on the front right seat of her vehicle. We did not have a vehicle with the same interior from which to switch a seat cushion cover, so we ordered a brand new cover from the factory. This order is in process and customer will be notified when it arrives. The dealership cleaned the customer's car and filled the fuel tank when the vehicle was here to compensate for the inconvenience. We also offered to deliver the vehicle back to the customer but the customer declined. When the customer picked up the vehicle she asked for a "we owe" slip to validate  the fact that the cover was ordered and one was printed from the computer system. The slips have a pre-printed expiration date of 30 days which does not apply to this customer. The forms are produced in bulk and have a generic disclaimer. There is no expiration regarding the seat cushion cover owed to this customer. This letter will act as proof of such. Please be assured that the dealership wants this matter resolved and will install the replacement cover as soon as possible.Thank you and let me know if you require any additional information to resolve this matter. [redacted] General Sales Manager  Martin Nemer Volkswagen Corp. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Ok. I was asked by [redacted] at Nemer VW to bring in my car for review. My husband and I left the car Wednesday AM . [redacted] said he would take part  off another car. So  we left car overnight and picked up this afternoon. However, [redacted] was unable to find one. So I still have same stained seat, which by the way is not cleanable. So, he made it apparently clear that he has one on order.  He did by the way fill the tank with gas and wash it. So  asked him for something in writing. I got  a WE OWE slip, but....He dated it the date I bought the car, 10/28/14 and it is reads  IN THE FINE PRINT. Valid for (30) thirty days from date of issuance. Here we go again. I called him on the number on his business card. He did not answer, so I left voice mail for him to call us back so he can extrapolate on this slip. So I am not happy. Thank you for helping me. Not sure what to expect, can you tell me what I can expect? Shall I write a letter to Mr Nemer as well?  Regards,  [redacted]