Fixmyglasses

I paid 168 dollars for then to not send my glasses back ! This is ridiculous! Someone needs to shut this place down. I can’t Believe I didn’t read the reviews before I used this scamming place. PLEASE BEWARE DO NOT USE THIS PLACE . I could have gotten a new pair with the price I paid

I had many successful repairs with fixmyglasses but a few months ago I sent them a $300 pair of Maui Jim Kahunas. FIXMYGLASSES has never even responded. I have written them at least 3 or 4 different times pleading for an answer. Did they even GET them? Radio Silence. No answer. NOTHING. I do not know if they are even still in business. Meanwhile, I have two more pair needing repair but I cannot risk sending them to FIXMYGLASSES. If they would write me at all it would help a lot. [email protected]

I had two sets repaired in 2021. A purple pair that I sent in March 2021 that were split down the center. I paid and they repaired.
Then I had a pair that the temple broke on and I sent those in, I paid and they repaired and returned. Next the other temple broke, I sent them in and they said no warranty it was a different temple. I paid and they repaired and returned. This was in July 2021.
In March a temple broke, I sent them in and they wanted more money or to sell me new glasses. I wanted their warranty to cover them as they had promised when I first dealt with them. I told them the warranty on those glasses must cover and never heard from them again. They kept my glasses since our emails in April 2022.
Luckily had gotten a new pair from my eyedoctor as I had a slight changed. These others were to be my backup glasses.

Nope, they kept my glasses and I am done with trying to get them to honor their warranty. CHARMA

Hello, We would like to apologize for any inconvenienceWe recently launch a entire new back end system which includes our order processing system and phone systemOur intent has always been to create the best possible customer experience and we feel we have finally achieved that However, during the process there was a few orders that fell through the transitional process that we were unaware ofWe do have documentation that shows that we tried several time to contact the customeras, soon as we found out, via telephone and email at the information listed on the order formWe left several phone messages and emails indicating that the order was processed and mailed out the same day that we were aware that it had been properly processed online by the customerThe order was shipped out of our facility on the 18th of September and the order was available for delivery on the Saturday the 22th of September and it looks like it was finally successfully delivered on Monday the 24th The tracking confirmation number is listed below usps.com Tracking number# [redacted] We sincerely apologize again for the inconvenience and miscommunication on our behalfWe have issued a full refund for the entire order to accommodate customers wish for the inconvenienceFeel free to contact us at the information listed below with any questions or for further assistance Sincerely, [redacted]

Hello,
We would like to apologize for any inconvenience. We recently launch a entire new back end system which includes our order processing system and phone system. Our intent has always been to create the best possible customer experience and we feel we have finally achieved that....

However, during the process there was a few orders that fell through the transitional process that we were unaware of. We do have documentation that shows that we tried several time to contact the customeras, soon as we found out, via telephone and email at the information listed on the order form. We left several phone messages and emails indicating that the order was processed and mailed out the same day that we were aware that it had been properly processed online by the customer. The order was shipped out of our facility on the 18th of September and the order was available for delivery on the Saturday the 22th of September and it looks like it was finally successfully delivered on Monday the 24th . The tracking confirmation number is listed below.
usps.com
Tracking number# [redacted]
We sincerely apologize again for the inconvenience and miscommunication on our behalf. We have issued a full refund for the entire order to accommodate customers wish for the inconvenience. Feel free to contact us at the information listed below with any questions or for further assistance.
Sincerely,
[redacted]

Review: I sent my prescription glasses in for a solder or welding repair to the arm of the glasses. I never got my glasses back and fixmyglasses.com will not return my phone calls or emails. Their phone system loops you to a message regardless of the time of day or the number you press when you call them. They debited money from my bank account, and I never got my glasses. I want my money and my glasses back.Desired Settlement: I want my glasses back in the same or fixed condition and I want my money back.

Business

Response:

Hello,

We would like to apologize for any inconvenience. We recently launch a entire new back end system which includes our order processing system and phone system. Our intent has always been to create the best possible customer experience and we feel we have finally achieved that. However, during the process there was a few orders that fell through the transitional process that we were unaware of. We do have documentation that shows that we tried several time to contact the customeras, soon as we found out, via telephone and email at the information listed on the order form. We left several phone messages and emails indicating that the order was processed and mailed out the same day that we were aware that it had been properly processed online by the customer. The order was shipped out of our facility on the 18th of September and the order was available for delivery on the Saturday the 22th of September and it looks like it was finally successfully delivered on Monday the 24th . The tracking confirmation number is listed below.

usps.com

Tracking number# [redacted]

We sincerely apologize again for the inconvenience and miscommunication on our behalf. We have issued a full refund for the entire order to accommodate customers wish for the inconvenience. Feel free to contact us at the information listed below with any questions or for further assistance.

Sincerely,