Five Star Tours

hII SENT AN EMAIL STATING THAT WE NEED THE CC HOLDER INFORMATION SO WE CAN ISSUE THE FULL REFUND. PLEASE ADVISE ASAP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have not received the $refund, so I do not want to accept until I receive the money
Regards,*** ***

This matter was already refunded.Please talk to client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,
if it does, will consider this complaint resolved
Regards,
*** ***

Hello Revdex.com,
I am sending this email to complain about this client and the fact that she has not paid any balance to us We have repeatedly called and emailed her to submit payment and when she promised that she was going to submit payment, she never did The scope of work and
services were performed to satisfaction level I inform the client the following on her service trips which are attached this email
On the service that happened on
: New/Live : Assigned
Reservation | Settlement | Payments | Email/Fax
09/28/2013, 05:PM, *** *** *** *** ***, Acct#***, *** *** ***
The service contracted was not for shuttle service It was a basic pick up and drop off The client called us to inform us that the group wanted to be picked up earlier I inform her that it was not possible because the motor coach was not ready to pick up the group The client did not understand that she did not pay for the bus to stay nearby her group and that we could not change the pick up time Please refer to this agreement
On the services that occurred on Sunday afternoon which are
: New/Live : Farm-out Assigned
Reservation | Settlement | Payments | Email/Fax
09/29/2013, 09:AM, *** *** *** *** ***, Acct#***, *** *** ***, BUS
: New/Live : Farm-out Assigned
Reservation | Settlement | Payments | Email/Fax
09/29/2013, 09:AM, *** *** *** *** ***, Acct#***, *** *** ***, BUS
I inform the client that the service was also a round trip service and that it did not require the service to stay with group I inform her that the pick up time for both service was at 5:PM and again she wanted to change the return time earlier to 4:PM
I inform the client that the services she requested were not customize and she agreed to the return times which she signed off On our terms and conditions that she acknowledge it states that:
The Terms constitute the entire Contract between each Client and Company with respect to all subject matter covered herein, and supersede all previous communications, representations, understandings and Contracts, either oral or written, between the parties with respect to said subject matterThis Contract or any portion hereof shall not be construed against the drafting party by reason of that party having drafted the Contract or portion hereofThis Contract may not be modified by either party except by a written Contract signed by both Client and Company.
We would like to disclose that we worked with this client and reduce her payment to a balance of $ and she has not paid This is not the right way to do business We would appreciate the help of the San Diego Revdex.com to collect our monies on our behalf I have attached the work orders which were three that were part of her total contract Please help!

Hi
I would like to begin by apologizing for your tour experience Unfortunately, our vehicle had an issue.
At this time, we can only offer you a refund of $ 46.
Please advise-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received the $refund, so I do not want to accept until I receive the money
Regards,
*** ***

The service was provided per the client instructions after our discussion We have refunded her credit card ending with *** The amount of $ which was agreed with our Sales Team
At this time, we cannot provide additional refunds/ discounts because the service was
provided per her clients instructions. We apologize for any delay of this transaction Thank you-

This client was advise that we would do 50% refund since client went on the tour We have already processed this amount The client agreed to this amount We will reach out to him today and advise him again about it. Thanks-

he did agree to the 50%I have the notes in our call log We have already inform Expedia to issue the 50% refund as agreededPlease advise-

We already inform this client that we are sorry about his experienceHe did not book this tour with us directly however through a website service called ***We have inform him numerous times that he has to contact them directly so that they can process
his refundThis was inform via email, phone and textPlease see screen shot of his reservation which is attachedThanks-
*** ***

We are very sorry about the incident and we are not responsible for client parking since we only operate the tour.In good faith, we can offer a credit for any future tours within a month period.Thank you again!

First and foremost, let me begin by apologizing for your service and your experience with Five Star Tours.I understand that you are upset about this matter however all customer service issues are completely solved through email and follow up.Our driver was there to pick up the guest at the
airport however the guest never made contact with driver and thus we classified this service as a NO SHOW.Our files indicated the following transactions: Date & TimeCustomerCard NumberBatch IDAuthAmountSettledAmountApr 30 2:pmThursday, April 30, 2015*** *** ***- $332.13- $332.13Apr 24 10:amFriday, April 24, 2015*** *** ***$382.13$382.13 We gave you a refund of $ and only charge the minimum fees for having our driver and vehicle wait for your guest. This was done in good faith and you agree to settle this matter accordingly If I can be of any service, please feel free to contact me. Thank you- *** *** Five Star Tours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Company claims "We always inform our guests through telephone, email and any means to inform them that parking is such a big issue especially in Downtown San Diego." This is untrueI have three different emails from the company and parking is not even mentioned in any of the threeWe were not informed in any of the calls, or any other means for that matterThe company is being illogicalIf all parking structures were closed in a one mile radius, what were we to do with our vehicle? Why is this company strong arming it's guests? My boyfriend and I have every intention of returning to San Diego within the year and it would have been so nice, to just take the tour when we returned had the company not lied, been illogical and unethicalThis company has made egregious claims on its *** towards other consumers and myself on ***. My boyfriend and I were actually very understanding and cooperative with the tour company when they cancelled our 11:tour, why can they not reciprocate the understanding and consideration?
In regards to my original outcome request, I am only asking at this point for the company not to intercept the charge backI don't need any one from the company to lift a fingerI am also asking that the Revdex.com to reprimand this company and inform them on how to become a better business that does not cheat people out of money
Regards,
*** ***

Hi
The money was refundedPlease check it might be under ***, *** or five star toursThank you

hI
I SENT AN EMAIL STATING THAT WE NEED THE CC HOLDER INFORMATION SO WE CAN ISSUE THE FULL REFUND.
PLEASE ADVISE ASAP

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told that my card would only be charged $100, not that I would be issued a $refundI would like to clear this up before moving forward, as I have the emails supporting this, which I have attachedI also did not receive a response from this company before telling them I submitted a claim with the Revdex.com and feel much better getting this resolved through you
Thank you!
Regards,*** ***

We already inform this client that we are sorry about his experience.He did not book this tour with us directly however through a website service called ***.We have inform him numerous times that he has to contact them directly so that they can process his refund.This was inform via email,
phone and text.Please see screen shot of his reservation which is attached.Thanks-*** ***

Revdex.com:
Revdex.com,
I found this email in my spam folder, sorry for the delay. I will accept the $
Thanks,
A *** ***
*** ***
Regards,
*** ***

the refund came thru on sep 11, FROM ANOTHER COMPANY!please change the listing to say I am [email protected]. *** ***