Five Star Talent Associates

September 8, MrsBeverly HPTanuvasa95-Alo PlaceMililani, HI Dear MsTanuvasa, We’re sorry to hear of your recent experience As soon as we were aware of your concern, our Customer Service department reached out to you to provide the information you needed for your remedy Servco Auto Waipahu Service has your parts available and is ready to make the repairs on September 10, Your comments are valuable and we thank you for being a Servco customerIf there is anything else you need, please feel free to reach out to us again Sincerely,Mary H***Servco Pacific Inc.(B)

I did not receive any letter from [redacted] or Servco notifying me of any recall. As a result when this problem arose I took it to [redacted] Service to have it repaired which cost me $161.34. After Servco fixed my car, I applied for reimbursement for the [redacted] charge. They refused to do so. I feel... that they are at fault and they should reimburse me.

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*** *** *** *** * *** *** *** *** ** *** *** *** ***Dear ***,I will be following up on the case for Servco Could you
please find out from Mr*** which service center he was working with? Appreciate your assistance.Thank you,Mary H***Executive SecretaryAutomotive

Dear Ms***, Thank you for taking the time to share your concerns with usWe’re sorry to hear that you were not satisfied with your recent experience. Your concerns were brought to the attention of our Vice President/Director of Service. In reviewing your case, he determined that your request for reimbursement of the diagnostic fee from *** Servco Center would not be reimbursed. No diagnostic fee would have been charged to you if your vehicle was taken to an authorized repair facilityWe thoroughly checked our records and determined the mailing address on file was correct and the recall notification, mailed out December 2013, was sent to this correct address We always try our best to service customers in a professional and timely manner and you may contact our Customer Service office at #*** for any additional questions regarding any future recalls and/or any other coverages Sincerely,Mary H***Servco Pacific Inc

Complaint: [redacted]
I am rejecting this response because: I did not receive any recall notification. I would like to know the date in December 2013  it was mail to me and the certified number and my signature indicating that I had received the recall notification.
Sincerely,
[redacted]

September 8, 2017 Mrs. Beverly H. P. Tanuvasa95-317 Alo PlaceMililani, HI  96789 Dear Ms. Tanuvasa, We’re sorry to hear of your recent experience.  As soon as we were aware of your concern, our Customer Service department reached out to you to provide the information you...

needed for your remedy.  Servco Auto Waipahu Service has your parts available and is ready to make the repairs on September 10, 2017.   Your comments are valuable and we thank you for being a Servco customer. If there is anything else you need, please feel free to reach out to us again.  Sincerely,Mary H[redacted]Servco Pacific Inc.(B) 808.564.2333

I did not receive any letter from [redacted] or Servco notifying me of any recall. As a result when this problem arose I took it to [redacted] Service to have it repaired which cost me $161.34. After Servco fixed my car, I applied for reimbursement for the [redacted] charge. They refused to do so. I feel...

that they are at fault and they should reimburse me.