Five Star Soil Products

I received the complaint for Mr [redacted] who previously resided at ATX North Apartments, [redacted] #***, Austin, TX ***.Regarding the complaints in his letter, I am not aware of any action that occurred prior to 1/1/as I was not employed here at that time but I can tell you that action was taken regarding any complaint he had after that timeMr [redacted] was in breach of his lease for failure to provide sufficient move out notice, for this reason he was charged a feeWe will not be issuing Mr [redacted] a refund as he has requestedPlease let me know if you have any additional questions or require anything else from me-- Thank you, [redacted] ***Property ManagerATX North

Complaint: [redacted] I am rejecting this response because:I definitely mentioned there were maintenance workers that came to our apartment to address the problem with AC unitI don't see any rationale in saying that there were action taken while these actions did nothing to solve the problems that the original requests were made forTaking action on maintenance request is all that was done and nothing moreThe repairs were never made and the problems persisted throughout our tenancyThis is still the reason why we moved out of the unit without noticeWe refused to continue living in an environment that had ongoing problems that were never resolved by the maintenance workers attempts Regards, [redacted]

I received the complaint for Mr. [redacted] who previously resided at ATX North Apartments, [redacted] [redacted], Austin, TX [redacted].Regarding the complaints in his letter, I am not aware of any action that occurred prior to 1/1/2016 as I was not employed here at that time but I can tell you...

that action was taken regarding any complaint he had after that time. Mr. [redacted] was in breach of his lease for failure to provide sufficient move out notice, for this reason he was charged a fee. We will not be issuing Mr. [redacted] a refund as he has requested. Please let me know if you have any additional questions or require anything else from me. -- Thank you, [redacted]Property ManagerATX North

Complaint: [redacted]
I am rejecting this response because:I definitely mentioned there were maintenance workers that came to our apartment to address the problem with AC unit. I don't see any rationale in saying that there were action taken while these actions did nothing to solve the problems that the original requests were made for. Taking action on maintenance request is all that was done and nothing more. The repairs were never made and the problems persisted throughout our tenancy. This is still the reason why we moved out of the unit without notice. We refused to continue living in an environment that had ongoing problems that were never resolved by the maintenance workers attempts.
Regards,
[redacted]