Five Points Tire & Auto Repair, Inc.

Review: I came to place to fix a little shake at 60. He said in needs balancing. This new stuff u put in tires for balancing so I said yes. Got it next day and can't even drive it at 35. It wobble so bad I thought it I was about to wrec. So I took it back. Now he says I need control arms and it was gonna be 600 dollars. I said you made it worse. He said that will fix whole problem. Got it back and it's was still bad and alignment was real bad when included in price so I told them. He said bring it back, so I did and told him it's just as bad. He said he would fix it. Got it back later and he said he couldn't align car.it was included in price. Car is still way worse then I brought it in and now he won't do nothing. He also bent rim in process and won't admit to it. He made my car in drivable. Can't drive it no where after all that money spent. He won't do nothing about it.Desired Settlement: Just want it fixed or money back.

Business

Response:

To Revdex.com,I have contacted Mr. [redacted] by phone and after much discussion about the situation have decided to give him a complete refund for the money he has spent trying to resolve his problem.We regret not being able to fix his car to his satisfaction.Thanks, Robert W[redacted],store manager at Five Points Tire and Auto.