Fitzgerald Health Education Associates, Inc.

Thank you for forwarding Mr***’s concern to us.We pride ourselves as being a NP friendly organization. We serve thousands of NPs throughout the country and abroad.We unfortunately feel that Mr*** did not give us the opportunity to address his concerns. Mr*** requested a
refund and accused us of conducting fraudulent activities in a chain of emails. Even after advising Mr*** that we are refunding him; the emails continued, still accusing us of fraud. We are not certain of Mr*** motives; his approach was unnecessarily hostile, in our opinion.Mr*** was refunded, per his request, in full on 1/20/2016; two days after we’d processed his order.We consider this issue resolved.Thank you for contacting us.Thank You,*** ** Customer Service***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
There was no notification on the website of future maintenance when I purchased this course in September I would not have purchased the course had I known I would not have access to everything--whether or not approved for contact hours.
Regards,
*** ***

Thank you for reaching out. Yes; we have received Ms. [redacted]’s complaint ref. the additional resources she did not have access to.We also had been in contact with Ms. [redacted] via phone and email to try to resolve her issue.  It is correct that we did not offer a partial refund to Ms. [redacted]...

because Ms. [redacted] had actually had timely access to the material she’d purchased.The program that Ms. [redacted] purchased had Contact Hours (credits, in the context of University).  The materials that Ms. [redacted] did not have access to were “additional resources” that did not bring contact hours simply because, as the name implies, “additional resources”.  These resources change overtime.  These resources are generally used by Nurse Practitioners that already have passed certification.  These “additional resources” are a collection of images; short articles, etc…that we feel are interesting for our customers.  We, as a company, could elect not to offer these “additional resources” and most customer wouldn’t notice the difference in their education as they are minimal in determining if a student passes certification of not.Ms. [redacted] had a tight deadline prior to sitting for certification…she went through our content but she did not have access to the “additional resources” due to maintenance.  A side note: we’d posted on our site that we would be doing maintenance.Not to minimize the importance of the “additional resources”; but they do not bring contact hours because they are not part of the program per se.  They are a “discretion” that we grant. In addition; we have these “additional resources” available to our customers for a year…6 months longer than the content, again, because we feel that they can be helpful to those that have passed certification.We understand that Ms. [redacted] had the impression that those “additional resources” were very important…we do not dispute that.  We simply were wondering if Ms. [redacted] confused the Online components of her Live course with those “additional resources”.  We are wondering simply because our Live course indeed have important Online components…and Ms. [redacted] had access to those Online components.  These Online components are separate from the “additional resources”. We hope that the above clarifies the situation and our position. Thank You,[redacted]. Customer Service[redacted]Thank you for reaching out. Yes; we have received Ms. [redacted]’s complaint ref. the additional resources she did not have access to.We also had been in contact with Ms. [redacted] via phone and email to try to resolve her issue.  It is correct that we did not offer a partial refund to Ms. [redacted] because Ms. [redacted] had actually had timely access to the material she’d purchased.The program that Ms. [redacted] purchased had Contact Hours (credits, in the context of University).  The materials that Ms. [redacted] did not have access to were “additional resources” that did not bring contact hours simply because, as the name implies, “additional resources”.  These resources change overtime.  These resources are generally used by Nurse Practitioners that already have passed certification.  These “additional resources” are a collection of images; short articles, etc…that we feel are interesting for our customers.  We, as a company, could elect not to offer these “additional resources” and most customer wouldn’t notice the difference in their education as they are minimal in determining if a student passes certification of not.Ms. [redacted] had a tight deadline prior to sitting for certification…she went through our content but she did not have access to the “additional resources” due to maintenance.  A side note: we’d posted on our site that we would be doing maintenance.Not to minimize the importance of the “additional resources”; but they do not bring contact hours because they are not part of the program per se.  They are a “discretion” that we grant. In addition; we have these “additional resources” available to our customers for a year…6 months longer than the content, again, because we feel that they can be helpful to those that have passed certification.We understand that Ms. [redacted] had the impression that those “additional resources” were very important…we do not dispute that.  We simply were wondering if Ms. [redacted] confused the Online components of her Live course with those “additional resources”.  We are wondering simply because our Live course indeed have important Online components…and Ms. [redacted] had access to those Online components.  These Online components are separate from the “additional resources”.We hope that the above clarifies the situation and our position.Thank You,[redacted]. Customer Service[redacted]