Fitness Factory Outlet

They say free shipping but then if you don't keep the products then it's not free shipping. They're total crooks. DO NOT BUY from this company. I refused delivery on an order and they are trying to charge me shipping both ways. They're shady and crooked. One of the boxes was so damaged a part of the machine was hanging out of it.

We purchased our treadmill from Fitness Factory in Quakertown and upon delivery the treadmill was a dudIt just would not runI said to my wife, Oh boy here we go with this mess but to our surprise, Fitness Factory replaced the machine with a new one that same afternoonThe treadmill was made by Spirit and it's been a tankSmooth, quiet and not one problemThe guys were great every step of the waySave yourself the aggravation and buy from professionalsThese guys are the real dealT*** D***

Initial Business Response /* (1000, 10, 2014/10/03) */
Contact Name and Title: *** *** CEO
Contact Phone: XXXXXXXXXX
Contact Email: ***
I have no problem refunding ** *** for the bench he does not wantHe just needs to contact me and provide me the card that
he used for his purchase so we can refund the money back to the card and arrange to pick up the bench and leg developerI have left *** *** a voice message requesting he get in touch with me to resolve this matterWe have a day money back guaranty and would have had no problem refunding and picking up the product within that period no questions askedIt becomes a little more difficult but not impossible after the daysThere was no shipping charges or tax on *** ***'s order as it shipped out of state and we offer free shipping on Body-Solid products over $As soon as *** *** gets me the information I need I can get the product picked up and his refund to him
I have spoken to *** ***I am refunding him the $and picking up the equipmentHe is a very nice gentleman that did not get what he wanted when he ordered and did not get the help he needed when contacting customer service

The bench was picked on from [redacted] & she was issued a full credit. Had to be approved from the manufacturer. I did mention to Linda that our bench was also loose on the showroom floor but could be tightened. Below is our return policy which is standard in the industry.RETURNSItems may be...

returned within 30 days of the original purchase date for a refund. Although Shipping and handling are factored into our pricing you are responsible for shipping costs "to and from" the shipped location in the event of a return or cancellation on an already shipped item. In some cases a non-refundable 20% restocking fee will apply!!(Only charged if item has been opened/used).The item must be returned to the address that it came from. In addition, items must be returned in the original packaging and in "like new" condition just as you received it. Credit will be applied to the original payment method used once the product has been returned and has been inspected. This refund policy does not apply to special orders, gift certificates, gym flooring/mats, weights, dumbbells, barbells, and accessory type items. All sales are final and no refunds will be given! I am sorry for being short with [redacted]

We purchased our treadmill from Fitness Factory in Quakertown and upon delivery the treadmill was a dud. It just would not run. I said to my wife, Oh boy here we go with this mess but to our surprise, Fitness Factory replaced the machine with a new one that same afternoon.
The treadmill was made by Spirit and it's been a tank. Smooth, quiet and not one problem. The guys were great every step of the way. Save yourself the aggravation and buy from professionals. These guys are the real deal.
T[redacted] D[redacted]