Fit-Japanese Household Products

Please found attached email record in regarding thisWe just found it is interesting the “customer’s statement of the problem” didn’t state the actual fact which even the customer agreed on? The watch been bought was broken and was replaced by the exact same type of watch The customer never came back to complain anything later In the email, first the customer mentioned “broken belt”, then changed to “not working properly” The store manager offered to take care of this matter for them only required the customer to present the original receipt, but the customer never came back We do understand customers need their right, at the same time, a small business need its reputation as wellIf there is a legit complain, we will look into that seriously, but for complain like that, please help me to understand the logicThanks!

Please found attached email record in regarding this. We just found it is interesting the “customer’s statement of the problem” didn’t state the actual fact which even the customer agreed on?  1.       The watch been bought was broken and was replaced by the exact...

same type of watch. 2.       The customer never came back to complain anything later. 3.       In the email, first the customer mentioned “broken belt”, then changed to “not working properly”. 4.       The store manager offered to take care of this matter for them only required the customer to present the original receipt, but the customer never came back.  We do understand customers need their right, at the same time, a small business need its reputation as well. If there is a legit complain, we will look into that seriously, but for complain like that, please help me to understand the logic. Thanks!