Initial Business Response /* (1000, 5, 2015/04/21) */
Thank you for sending the customer's complaint. We do return all calls within 24 hours, but possibly she did not receive our call. We have verified the order was cancelled timely - however, she did not send a copy of the cleared check (proof...
of payment) - as described in the cancellation request and due within 6 weeks - therefore the order has been processed and cleared. If she would like a copy of the cleared order, we would be pleased to send it to her.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their cancellation notice states my check would be returned to me WITHIN TEN BUSINESS DAYS. However, my check was deposited instead. I provided a signed copy (front and back) of the receipt showing payment given to me by the salesman. I do not receive checks back from my bank to provide a copy of the check. I still expect a complete refund.
Final Business Response /* (4000, 13, 2015/04/30) */
Thank you for sending the customer's response. We are bound by the contract and the verbiage is very clear. We do return all calls within 24 hours if we are provided a clear and concise phone number and if it is understood by CS. We regret the customer did not understand or follow the verbiage in the contract, or has issues with the contract. We would be pleased to send her also a subscription to any magazine on our active list.
Final Consumer Response /* (4200, 15, 2015/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want a subscription as I previously attempted to cancel my transaction IN WRITING within the 3 days required.
I will not be doing business with this company again and I will share my negative experience with everyone I know and suggest they avoid this deceptive company as well.
Initial Business Response /* (1000, 5, 2015/04/21) */
Thank you for sending the customer's complaint. We do return all calls within 24 hours, but possibly she did not receive our call. We have verified the order was cancelled timely - however, she did not send a copy of the cleared check (proof...
of payment) - as described in the cancellation request and due within 6 weeks - therefore the order has been processed and cleared. If she would like a copy of the cleared order, we would be pleased to send it to her.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their cancellation notice states my check would be returned to me WITHIN TEN BUSINESS DAYS. However, my check was deposited instead. I provided a signed copy (front and back) of the receipt showing payment given to me by the salesman. I do not receive checks back from my bank to provide a copy of the check. I still expect a complete refund.
Final Business Response /* (4000, 13, 2015/04/30) */
Thank you for sending the customer's response. We are bound by the contract and the verbiage is very clear. We do return all calls within 24 hours if we are provided a clear and concise phone number and if it is understood by CS. We regret the customer did not understand or follow the verbiage in the contract, or has issues with the contract. We would be pleased to send her also a subscription to any magazine on our active list.
Final Consumer Response /* (4200, 15, 2015/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want a subscription as I previously attempted to cancel my transaction IN WRITING within the 3 days required.
I will not be doing business with this company again and I will share my negative experience with everyone I know and suggest they avoid this deceptive company as well.