Fit 4 Life

Late fees assessed that are not specified in the contract
On January 31, 2019 I signed a contract with Fit 4 Life in Cameron NC. The contract is VERY SPECIFIC in terms of the fees required. Including the 2 months worth of fees required to cancel this membership. NOWHERE in the contract are late fees mentioned, implied or otherwise. There are also no mention of fees assessed for returned payments etc. In July 2019 I went into the gym, in person and requested to cancel my membership. At that time I was made to pay the $49 fee for Facility Improvements (mentioned in the contract) and then an additional $20 in late fees in the gym itself, not through the billing company. I asked where the late fees were stipulated in the contract and were told the fee is charged by the billing company and not the gym itself. I have since been in contact with the billing company and verified that this IS NOT the case. The notice from the billing company even states the $20 fee is "Club Service Fee". I have emailed Fit 4 Life and received no response. I called and left messages for managers who never returned my phone calls. Today, August 30,2019 I called and asked for a manager and I was told that I was speaking to one. He would not give me his name but proceeded to yell at me and tell me they do not have to out late fees in their contract and can charge whatever they want. If they are not bound by the fees in THEIR own contract then why should anyone else be? I have examined my records and I have been charged a total of $120 in late fees. These fees occurred in, March 2019, April 2019, May 2019, June, 2019, July 2019 (Facility Improvement) and I am being charged the fee again on this month's bill. That is a total of $120 in fees that are not lawful based on the contract THEY drew up for members to sign. I have asked for a refund and been flat out refused. I would like them to be made to answer for these unlawful charges. I had originally asked to have the late fees applied to the $79.98 in outstanding charges for the fees to cancel my account and I would not pursue the remaining $40.02 but since they are not willing to negotiate, I would like a refund for the entire $120.

Fit4Life Did not uphold the contract to be open 24/7.
We are members of the Fit4Life fitness club in Cameron, NC. We pay and annual fee for 24 gym access.
In May 2019 I went to the fitness center and the key tag access was not operable. There were no employees available to answer the door and no patrons inside. There were about 8 patrons waiting outside. There was no phone number available to contact in case of emergency. I called the fitness center number at *** and was answered by voicemail. The only alternative was to contact the fitness center on ***. I left a message that the gym key tag reader was broken. I asked that they provide an emergency number so that we could contact someone if access was a problem. I received a message 2 weeks later of ***

Hi ***. We just wanted to apologize again for the inconvenience of the key scanner not working. We would like to offer you a free training session with one of our personal trainers. What is a good time of day for you? I don't need a personal trainer, I need access to the gym as promised in our contract. I only as

On June 11, 2019 there was a note posted that the gym was going to be closed from 12-14 June for remodeling/upgrading. I didn't go to the gym those days. When I arrived on June 15, the gym had another sign posted indicating that they were going to be closed until June 18.

Here is an example of my concern:
You prepay for grocery order at the store and drive pick them up. You get there and they tell you that you cannot have the groceries now, you have to wait three days. You don't get a refund. You never received notification that the order is not available. You drive back to grocery store three days later. You are notified by a sign on the door that you cannot have your groceries and you have to wait another 4 days. No one notified you, they have your money and there is no consequence for the lack of service.

This is the only gym in the area. I could have driven to the Fit4Life in Fayetteville (35 miles) and used that facility (1hr 10min round trip). The consequence of complaining about the unethical business practices of Fit4Life is that they are the only gym in the area and will recommend cancelling our membership. They will indicate that they are upgrading our fitness center. Upgrading is great but I didn't ask for an upgrade, I contracted for the 24/7 access. Fit4Life didn't uphold the contract.

I had to pay 2 extra months for canceling my contract due to relocation orders. They never disclosed I had to pay with orders after a year contract
I signed a year contract with them in April of 2018. I was told in the beginning if I brought in relocation orders it would terminate my contract. So in February 2019 I brought in my orders of relocation and they said I can't cancel until April. Which is a violation of contract. I went back in April to cancel with my orders and they made me sign this "mini contract" saying in order to cancel it would take 2 months and I'd pay for those months. I feel like that's a breach in contract. I had reoccurring payments from my debit card from ***. I feel like I'm the least I should be refunded for the 2 months extra I had to pay which was not disclosed even with relocation orders. How do I use a gym when I move? It made no sense

When I signed up at fit for life I was told by the manager *** that if I needed to move on short notice the 60 day notice did not apply. He stated very clearly and specifically the 60 day rule was waived both in regards to the 12 month contract and the 60 days notice as long as we give notice as soon as I know. We had a specific conversation because my job often requires me to move on 2 to 3 weeks notice. The manager *** refuse to allow me to talk to the owner *** or leave a message for him stating that *** he would tell me the same thing and she knew what he was going to say so there was no reason for me to talk to him . *** Is aware that the manager *** who signed me up set a lot of misrepresenting and misleading things to his clients and in fact he opened another gym and tried to solicit all of for for life's clients a couple weeks after I joined. *** previously corrected and if she were I was being charged $20 too much for several months-after the front desk staff refuse to do so After he learned *** signed me up because he is well aware that *** did many unethical things. I believe *** would have honored what his manager stated. I would like to also know that *** said it is true you can terminate prior to 12 months if there is a move, though that is not stated in the contract either. Yet she would not honor or even allow me to speak to you or leave a message for the owner regarding my concern. I believe my membership should be canceled March 1 when I am moving. I notified fit for life via phone at the end of January, I spoke to ***, telling her that I had to move and I wanted to let them know but I am out of town for three weeks working so I'm calling to give my notice. She said no problem just to come in and fill out a form when I get back. I believe my membership should be canceled March 1 when I am moving. I notified fit for life via phone at the end of January, I spoke to ***, telling her that I had to move and I wanted to let them know I'm cancelling.
Product_Or_Service: Gym membership

One of the most underhanded,and dis honest Companies I have ever encountered in my life.They will lie,and cheat.CAUTION.Thete are other and better gyms in the area

I have moved from NC, and the business will not break my contract even though they state if you move your contract can be terminated.
I called Fit4life Friday November 10,2017 and spoke with the manager and explained to him I moved, and no longer can utilize the service of the gym. Instead of him asking details surrounding my move he asked me do I have a lease or utility bill, I said no, he then said my contract was still an obligation. I asked him could I provide a letter from my job stating that I've moved he said no. That I had to have a lease or utility bill. I clearly no longer live in NC if I am working in VA, because of how quick I moved. I cannot provide a utility bill or lease because I am currently staying with family until February when I plan on moving into my own apartment. I forgot his name but he was rude and not helpful when I asked to speak with the owner he stated he was the only person that could help me and wouldn't give me the information. I am no longer living in NC I think the owner would allow me to break my contract if I provide them with proof of that. I am not waiting until Feb 4 months from not to have my contract terminated when it clearly states if you move your contract is terminated. I will not pay this business anymore for the use of a gym I have no access to. I would like to speak to the actual owner to have my contract terminated by providing them proof outside of a lease or utility bill.

When I signed a contract in March 2016 with Fit4Life in *** NC it was not explained to me that in order to end my 12 mth contract I had to give a 60 day notice prior to the end of my 12 month contract. I understood at the end of my 12 month contract that it would just end if I did not sign a new contract with them. My contract ended in April 2017. A friend told me about the 60 date notice so I went into Fit4Life and explained to them how I thought the contract just ended after 12 months. I explained to them that I was not told about the 60 day notice. After going back amp worth with the manger she waved 30 days from my 60 day notice. I did not agree with only 30 days but I was not getting anywhere with her. So I accepted that. I signed a termination notice that day April and paid my May membership fees. Then in June 2017 I was charged again I went into the office and talked with the manager. She agreed that I should not have been charged for June. My notice was signed