[redacted] purchased a new replacement lamp for his Mitsubishi DLP TV on March 17, for $plus taxOur only prior working knowledge of this customer and his situation was that he needed to replace a bad lampMathew chose to self-diagnose his own TV and proceed with replacing parts as many customers do these daysIn this particular instance our expertise in repairing TV’s tells us that there is always a reason behind every repair or replacement of partsWhy did the lamp fail? There are two answers Lamps are rated to run for “x” number of hours so it could have failed due to its ageThe time frame is typically 2+ years The lamp would not fail in daysThe lamp simply running out of life expectancy is the common or typical reason it will failHowever, the other reason a lamp fails is that another part inside the TV is causing the lamp to overheat and blow the lampThis is typically caused by a faulty lamp ballast or fan, sometimes both New replacement lamps don’t simply fail within days of installing them due to their qualityAlso the fact that it did work for days tells us that the lamp did not have a defect I let Mathew know that we do service TV’s and that we would be happy to come out and look at it but he was not interested When a customer chooses to replace parts on their own they assume all risks in doing soWe cannot be responsible for parts that we do not install Sincerely, Steve [redacted] Indy TV Repair
[redacted] purchased a new replacement lamp for his Mitsubishi DLP TV on March 17, for $plus taxOur only prior working knowledge of this customer and his situation was that he needed to replace a bad lampMathew chose to self-diagnose his own TV and proceed with replacing parts as many customers do these daysIn this particular instance our expertise in repairing TV’s tells us that there is always a reason behind every repair or replacement of partsWhy did the lamp fail? There are two answers Lamps are rated to run for “x” number of hours so it could have failed due to its ageThe time frame is typically 2+ years The lamp would not fail in daysThe lamp simply running out of life expectancy is the common or typical reason it will failHowever, the other reason a lamp fails is that another part inside the TV is causing the lamp to overheat and blow the lampThis is typically caused by a faulty lamp ballast or fan, sometimes both New replacement lamps don’t simply fail within days of installing them due to their qualityAlso the fact that it did work for days tells us that the lamp did not have a defect I let Mathew know that we do service TV’s and that we would be happy to come out and look at it but he was not interested When a customer chooses to replace parts on their own they assume all risks in doing soWe cannot be responsible for parts that we do not install Sincerely, Steve [redacted] Indy TV Repair