FirstService Residential

Mr [redacted] , We take great care and pride in the work we do to protect and enhance the value of your community Our strong communication and follow-through ensures your community receives the best service possibleWe appreciate you bringing the fence violation to our attention, while due to privacy policies we are unable to provide specifics of the occurrence; please be advise that we will continue to monitor the situation Thank you for commitment and dedication to the [redacted] ***

The year to date financial statements and budget were presented at the annual meeting held in November Hard copies were distributed, pdf files were sent via e-blast communication and posted on the CA of Harmony website for review at your convenienceContracts made with the association are not posted publiclyHowever, you may, at a scheduled date and time, review the contract at the FirstService Residential Woodlands office The playground in Barefoot Park mulch expense was not allocated to the previous operating year budget and subsequently prioritized for completion in June of The splash pad at Barefoot Park requires continual maintenance due to age, heavy usage, and vandalism The Lifestyle and Amenities Director notifications are distributed via the intranet homepage, e-blast communication, signage, and the monthly newsletterThe closing of the recreational facility in December was a result of staffing constraintsNotification for this inconvenience was distributed via e-blast communication As of March 2017, it is my goal to arrange a meeting between you; the concerned homeowner, the current landscaping provider, the new onsite Community Manager, and myself to discuss the ongoing maintenance of the natural grass area adjacent to your property If you have not already signed up for the community e-Blast, please follow this link http://eepurl.com/YhIVL Also, please take a moment to tour and register for the CA of Harmony intranet siteClick on the Green Resident Intranet button to register for all CA of Harmony related information http://www.harmony-houston.com/ As managing agent for the association and developer controlled board, we are contracted for monthly inspections of the community, done during business hours It is our policy to respond to all inquiries, both phone calls and emails by the end of the next business dayTell us why here

I haven't used the Community Pool for a long timeThe access card didn't work, so I thought it was my fault that I might accidently had the card near the phone , so I ordered new cardThe card came last week, I didn't open it until today, and 100% never been close to any electronic devices I first called the HOA manager, she wasn't thereI called the customer service, they couldn't help me with anything, even the manager claimed if it's emergency, we could call themI requested to talk with whoever dealt with the access card, of course they said it was ManagerWhen I talked manager, she said it's not her, it's card technicianIt was back and forward They tried to blamed on me that I had the card near the phone, then they said the door, then AT@TThe manager promised to call me when their technician had been out, but she never called backI went to the pool, and found out everybody had access, except meI called her, of course she didn't know anythingIt has been a

Revdex.com: This letter is to inform you that FirstService Residential has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/16/and assigned ID [redacted] Regards,

Dear Revdex.com,Mr*** is part of unit that was never annexed into the community by the developer Although, we were instructed the homes in unit were Our Accounting department is working with the developer and HOA Board to refund Mr [redacted] and other homeowners affected by the annexation issue We have provided a list of the residents and their refund amounts to the HOA board As soon as we receive approval from the HOA board to release the funds, we will mail out the refunds The HOA has collected $from him in assessments since his closing Please let me know if you have any additional questionsRegards, [redacted] PresidentFirstService Residential

I bought my house April ( [redacted] ***) and I was told that I was part of [redacted] HOA Monies were deducted on my closing cost documents and I was billed for quarterly dues which I paid I tried to get first residential to mow the empty lots on my street and they told me that the street I live on is "NOT PART " [redacted] HOA and was never annexed to be part of the HOA This was verified by an email they sent me stating that since my street was not part of the [redacted] HOA, they would be refunding my moniesI have tried calling their office on numerous occasions but to no avail

October 1, VIA Revdex.com Website Revdex.com Dispute Resolution team [redacted] RE: Response to Complaint ID [redacted] Dear Sir or Madam, Customer’s Statement of the Problem On 8/26/at 10:15am, while my wife [redacted] was driving out of the driveway of a gated community for [redacted] (serviced by First Service Residential) in our [redacted] at the above address, the gates to the complex closed on the vehicle causing significant damage to both the passenger and driver side sliding doors and rear panelsThe damage to the driver's side sliding door has caused the door to malfunction Response: [redacted] has given all of the accident information to their insurance company and are awaiting their investigation resultsWe are unsure at this time if the claim will be paid or denied Sincerely, Debbie B [redacted] Director of High Rise FirstService Residential Houston, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me FirstService Residential has contacted me and has resolved the issueI appreciate their fast response with the involvement of Revdex.com

July 2, VIA Revdex.com Website Revdex.com Dispute Resolution team West Loop South, Ste Houston, TX RE: Response to Complaint ID [redacted] Dear Sir or Madam, Customer’s Statement of the Problem: I initially contacted First Service Residential on May 22, to inquire about two charges that were processed to my bank account for $and $The gentleman that I spoke with on the phone, Alain D***, was only able to take down all of the information regarding the charge and forward to the accounting departmentWith the Memorial Day holiday, I understood that there might be an extra day or two in responding to my inquiryI reached out on May to confirm receipt of the original email was informed that the matter was going to be handled by Staci T***, who was out of the office that day, but was to return on May and would respond at that timeI followed up again on June as I had yet to receive a response from MsT***I received a response on June giving a partial update and assuring me that MsT [redacted] would respond the following dayOn June MsT [redacted] responded stating that the cancellation information for these charges had been sent and that "we will have this resolved shortly"I inquired again on June asking for an update and followed up with an additional inquiry on June as I had not yet received a response to the previous emailMsT [redacted] responded stating that the refund was issued on 6/and that they were waiting on the B [redacted] of D [redacted] to sign the check so that they could issue it to meI again followed up with an email today 6/as I have not yet received the refundFrom the initial inquiry to now is over a month's time which is unacceptable considering I was promised and assured of a speedy resolution multiple timesIt is apparent that this company is concerned more with taking money than it is with issuing credits for charges that were incorrectly processedThere has been a lack of communication and empathy from First Service Residential in regards to processing this refund, which damages the integrity of ethical business practicesI can only imagine what the resolution time frame would be like if I had not personally followed up week by week to help continuously remind them of my situation Response to desired settlement: The complainant’s email sent on June 28, was replied to and she was informed that we received the check back from the Association’s B [redacted] of D [redacted] and therefore the check was mailed on June 26, However, the check was mailed to the property address, as we did not have the complainant’s new mailing addressWe have reissued the check Today at 10:00am we spoke directly with the complainant and provided the status of the check and confirmed the correct mailing addressThe refund check has been sent via [redacted] Overnight and the tracking number has been provided to her as wellWe have asked her to e-mail a confirmation once the check is received Sincerely, Ruth B [redacted] Senior Vice President, Finance, Houston

We apologize for the issues this owner has encountered recently The refund of $for July will be mailed out to the owner by Tuesday August 16, In regards to June, our system is showing the payment was returned because a stop payment was applied to the funds We are unable to refund fees that the Association paid out already

An error was made through the title company on Mr [redacted] paymentThus, causing a delay for Mr [redacted] to receive his pool fobsHowever, the title company corrected the error and Mr [redacted] now has access to the pool amenities as of Monday, June 19th

To Whom It May Concern: This complaint is regarding a separate FirstService Residential officeHowever, we have forwarded this complaint and it has been addressed by the Manager of Billing and Collections in the Dallas office Sincerely, Lourdes [redacted] Revdex.com Account Handler for FirstService Residential Houston, Inc

Sir/Ma'am, As previously stated, we had to receive approval from the board to refund the funds, because they are in the HOA's bank account, even if they were collected by mistake at closing The board approved the refunds last week Mr [redacted] was sent a refund last week in the amount of $600.00, which included $as Working Capital collected at closing and $of paid assessments After reviewing additional information with the board, we issued another check to Mr [redacted] in the amount of $bringing his total refund to $ We explained to him that he would have to contact RealManage for the $he paid in transfer and processing fees, since those monies are paid directly to the management company, which was RealManage at the time Regards,FirstService Residential

I live in California and purchased a home in San Antonio TX in 4/The home has a Homeowner's associationI never received a bill from them for the quarterly assessmentsIn 6/2016, I received a letter from an attorney stating I owed $in assessments and late fees plus over $in attorney feesI contacted the attorney's office to find out why the HOA never billed me, they gave me the contact information for the HOA and I calledApparently, they did not have my mailing address, I gave it to them and asked that new bills be sent thereI called the manager and left a voicemail asking for assistance since I did not know what services they provide, where to make payment, etcShe emailed me and referred me to the attorney's office; she refused to call me backIn 9/I received letters threatening foreclosure from the attorneyAgain, I called the HOA to no availI paid the attorney a total of $On 11/8/16, the attorney sent me another letter saying I still owed $

I bought my house April (*** *** *** *** *** *** ***) and I was told that I was part of *** *** HOA Monies were deducted on my closing cost documents and I was billed for quarterly dues which I paid I tried to get first residential to mow the empty lots on my street and they told me that the street I live on is "NOT PART " *** *** HOA and was never annexed to be part of the HOA This was verified by an email they sent me stating that since my street was not part of the *** *** HOA, they would be refunding my moniesI have tried calling their office on numerous occasions but to no avail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This HOA representative, *** ***, was and continues to be uncooperative She couldn't even tell me what the address was since I couldn't see the address with the overgrown front yard bushSecondly, I have contacted the *** *** *** *** *** which have been the only people to respondI will continue to escalate this matter, past the Revdex.com's perview, until I receive the rectification necessary
Regards,

July 23,
VIA Revdex.com Website
Revdex.com
Dispute Resolution team
*** *** *** ***, *** ***
***, TX ***
RE: Response to Complaint ID ***
Dear Sir or Madam,
Customer’s Statement of the Problem:
For the last statement period at the end of last
year, I was enrolled in paperless statement without my knowledge and consentThus, late fee of $was incurred as paper statement was never receivedAfter contacting with FirstService Residential, I was promised a $credit for the next statement in June However, no credit appeared and I have tried to email FirstService Residential several times, all without any response or attempt to remedy the issueI am very disappointed in the absolute lack of communication and transparency of FirstService to its customers
Response to desired settlement:
The request to have the $late fee waived has been denied by the Trails of Fairfield Board of DirectorsTheir decision was based on the fact that the owner knew that the assessment was due even though they did not receive a paper statement
We sincerely apologize for the delay in responding to this homeowner’s request
Sincerely,
*** ***
Senior Vice President, Finance, ***

Complaint: ***
I am rejecting this response because:
I found contract they owe me from 6/1/2016.New Leaf owes me for HOA transfer feesI submitted a complaint against them as well
Regards,
*** ***

I am a resident of the Mesa Oaks Subdivision in *** *** The Mesa Oaks Subdivision HOA is managed by FirstService Residential Along with all other HOA members, I pay a $annual management fee to FirstService Residential
On September 2018, I contacted *** ***, the Association Manager at FirstService Residential who is responsible for maintenance of the Mesa Oaks Subdivision, regarding damages to the entrance of the subdivision I requested *** *** to contact me by email I received NO response I followed up with an email to *** *** on September Again, I stated that I preferred to be contacted by email As of October 2018, I have NOT received a response from FirstService Residential

FirstService Residential carries out the directions/decisions of the Board of Directors of the Association. *** *** West and East, while appearing to be two separate neighborhoods, are actually all within the same homeowners association and community, *** ***. The
community / Association are now in Developer Control, with members of the Association Board of Directors being appointed by the Developer / Declarant. The Board has authorized closure of the gates from 8PM to 6AM Monday through Friday and 6PM to 6AM Saturday and Sunday. The Board has reviewed the recent homeowner requests for 24/closure and has instructed management to follow the closure policy already in place. Sales personnel at the various builders within the community do not take direction from the HOA Board and / or FirstService Residential, meaning that what potential owners are told by sales teams is not in our jurisdiction / control. There is no ‘profit’ in the HOA and is actually funded by Developer loans while the community is in the development stages. Owners can request a copy of the Association financials by contacting their assigned Manager at FirstService Residential